Group Manager - UX Research & Service Design

10 - 14 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

Angel One is one of India's fastest-growing fin-tech companies, with a mission to simplify investing for every Indian. With over 3+ crore clients, the company is focused on building at scale and creating a significant impact. The Super App developed by Angel One helps clients manage their investments, trade seamlessly, and access personalized financial tools powered by new-age technologies such as AI, Machine Learning, and Data Science. At Angel One, you will have the opportunity to be part of a dynamic and innovative team. The company encourages experimentation, velocity, and bold, user-first decision-making on a daily basis. The work culture is characterized by less hierarchy and more momentum, where every individual has the opportunity to contribute and build something lasting. As a Group Manager - UX Research & Service Design at Angel One, you will play a key role in defining and evolving the research and service design function within the product ecosystem. You will collaborate with various teams including Design, Product, Data, Engineering, and Business to incorporate user insights and service thinking into product roadmaps. Additionally, you will lead, mentor, and grow a high-performing team of UX Researchers and Service Designers while fostering a culture of curiosity, empathy, and impact. Your responsibilities will include overseeing foundational, generative, and evaluative research to guide decisions across product lifecycles, translating user insights into strategic recommendations, and driving end-to-end service design initiatives. You will also be responsible for building frameworks, tools, and processes to scale research and service design maturity across the organization. The ideal candidate for this role should have at least 10+ years of experience in UX Research, Service Design, or related fields, with a minimum of 3+ years in a leadership role. Strong knowledge of qualitative and quantitative research methods, experience with service design tools, excellent communication skills, and a user-first mindset are essential. Prior experience in fintech or platform products is considered a strong advantage. Angel One offers a flexible work model, a commitment to employee growth, and a comprehensive benefits package that includes health insurance, wellness programs, and learning & development opportunities. The company's culture is built on the principles of Diversity, Equity, and Inclusion (DEI), ensuring a supportive and inclusive environment for all employees.,

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Angel One logo
Angel One

Financial Services

New Delhi

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