8 Service Blueprinting Jobs

Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences. Job responsibilities Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding Demonstrated expertise in creating direct and indirect experiences for diverse users Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts Examples of recent work required

Join us as a User Experience Designer to craft seamless experiences that connect people, platforms, and purpose. As a User Experience Designer, your main responsibility will be to deliver the collection and analysis of research into customer needs, experiences, and interactions. This will support the creation of beautiful, useful, and innovative experiences and communications for our customers. To be successful in this role, you should have hands-on experience as a Service Designer or UX Designer, with a focus on crafting meaningful end-to-end experiences. Planning and forecasting abilities are crucial to anticipate change and align resources effectively. Proficiency in benefits tracking is essential to ensure value realization. Your toolkit should include skills such as journey mapping, service blueprinting, rapid prototyping, and iterative design. Collaboration and facilitation skills are key, as you will need to align diverse stakeholders and thinking across systems to deliver seamless services that scale. In addition to the core skills, proficiency in data literacy to support decision-making, expertise in content strategy, project management, and process mapping are valuable. Visual design skills are also important. Familiarity with systems like Workday and ServiceNow, as well as experience with survey tools such as Glint or Qualtrics, will be advantageous. A minimum bachelor's degree is required for this role, with a preferred master's degree in any discipline. You will be assessed on key critical skills relevant for success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role will be based out of Chennai, with shift hours from 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. As a User Experience Designer at our organization, your purpose will be to deliver the collection and analysis of research into customer needs, experiences, and interactions. This will support the creation of beautiful, useful, and innovative experiences and communications for our UK customers. Your focus will be on putting the Customer Voice at the heart of everything we do. Your accountabilities will include delivering end-to-end research programs, collaborating with various departments to brainstorm innovative design concepts, developing and testing prototypes, monitoring emerging technologies and industry trends, utilizing data analytics tools, and managing all risk relating to the Insight process. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, collaborate closely with other functions/business divisions, and lead a team performing complex tasks. If you have leadership responsibilities, you will be required to demonstrate clear leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

Role & responsibilities 10+ years of experience in Service Design . Strong in journey mapping, blueprinting, facilitation . Skilled in research, insight synthesis, and storytelling . Proven ability to work across teams in complex environments. Experience in B2B software/technical domains preferred. Lead journey mapping, service blueprinting, and workshops with stakeholders.

You will be responsible for leading the design and delivery of customer experience solutions for clients, utilizing a combination of design thinking, user research, digital strategy, and stakeholder management. Your role will involve translating customer insights into actionable journeys, service blueprints, and experience frameworks to drive measurable business outcomes. Your key responsibilities will include creating customer journey maps, personas, empathy maps, and service blueprints, aligning CX initiatives with clients" brand and digital transformation goals, and conducting user research and workshops to identify pain points and opportunities. You will also be driving design thinking workshops, collaborating with cross-functional teams, and presenting insights and recommendations to senior client stakeholders. To excel in this role, you should have 9-10 years of experience in Customer Experience, Service Design, or UX Strategy, with expertise in customer journey mapping, service blueprinting, and design thinking methodologies. Hands-on experience with CX tools such as Miro, Figma, Adobe XD, Qualtrics, and Medallia is essential, along with a solid understanding of digital channels, CRM, and omni-channel experiences. Strong communication, storytelling, and stakeholder management skills are crucial, as well as the ability to balance creativity with business impact. If you have graduated from IIT, NID, or NIFT, it will be considered a plus point. As a Manager of Experience Design, you will be leading a small team of CX designers and researchers, providing mentorship, ensuring quality assurance, and delivering high-quality CX solutions for all consulting engagements.,

You are an experienced and strategic Manager CX Design responsible for leading the design and delivery of customer experience solutions for clients. Your role involves utilizing design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Your responsibilities include leading the creation of customer journey maps, personas, empathy maps, and service blueprints, translating business objectives into customer-centric strategies, and ensuring alignment of CX initiatives with clients" brand and digital transformation goals. You will conduct user research, customer interviews, surveys, and workshops to uncover pain points and opportunities, and leverage analytics and market research to prioritize CX initiatives. You will drive design thinking workshops with cross-functional teams to ideate, prototype, and validate CX solutions, collaborating with product, marketing, and technology teams to ensure seamless omni-channel experiences. Partnering with senior client stakeholders, you will present insights, journey redesigns, and CX recommendations, acting as a trusted advisor on CX trends and best practices that drive measurable business impact. As a team leader, you will manage a small team of CX designers and researchers, providing mentorship and quality assurance to ensure timely and high-quality CX deliverables for all consulting engagements. You should have 9-10 years of strong experience in Customer Experience, Service Design, or UX Strategy, expertise in customer journey mapping, service blueprinting, and design thinking methodologies, and hands-on experience with CX tools like Miro, Figma, Adobe XD, Qualtrics, and Medallia. Moreover, you should possess a solid understanding of digital channels, CRM, and omni-channel experiences, excellent storytelling, communication, and stakeholder management skills, and the ability to balance creativity with business impact. Graduates from IIT, NID, and NIFT are appreciated for this role.,

As a part of Infosys Consulting, a global leader in consulting, technology, and outsourcing solutions, you will have the opportunity to work with clients across various regions and industries. Infosys Consulting is dedicated to helping clients navigate emerging business trends and achieve competitive success. The Consulting team in India collaborates with international counterparts to deliver business consulting services to clients in the US, Europe, Asia Pacific, and the Middle East. We are committed to driving realized business value by managing transformations from strategy through execution, emphasizing diversity and inclusion to create a supportive workplace environment. We are seeking individuals who are smart, self-driven, and possess top-notch communication skills, along with a passion for excellence. Our consultants combine deep domain expertise with strong business consulting skills and excellent soft skills. We are looking for candidates with a profound understanding of financial services, particularly in areas such as Business Strategy, IT Strategy, Digital Transformation, Process Consulting, Customer Experience, and more. Candidates with advisory experience in top-tier consulting organizations and a full-time MBA from leading business schools are preferred. You will be responsible for driving digital strategies for Financial Services and Insurance clients using emerging technologies such as Artificial Intelligence, Cloud, Blockchain, and more. As a part of Infosys Consulting, you will work on cross-cultural teams, take on various roles in process consulting, tech strategy, program management, and change management. You will be expected to analyze complex problems, provide creative solutions, deliver business results to clients, and lead workshops to collaborate with stakeholders. Candidates with strong analytical skills, a consulting mindset, business acumen, and a comfort with technology are encouraged to apply. We are looking for individuals who excel in ambiguous situations, prioritize root causes with confidence, and demonstrate a passion for helping companies enhance their competitiveness. Join us at Infosys Consulting, where intellectual curiosity, initiative, and entrepreneurial drive are valued, and where you will have the opportunity to contribute to consulting engagements, sales pursuits, and firm building initiatives.,

Angel One is one of India's fastest-growing fin-tech companies, with a mission to simplify investing for every Indian. With over 3+ crore clients, the company is focused on building at scale and creating a significant impact. The Super App developed by Angel One helps clients manage their investments, trade seamlessly, and access personalized financial tools powered by new-age technologies such as AI, Machine Learning, and Data Science. At Angel One, you will have the opportunity to be part of a dynamic and innovative team. The company encourages experimentation, velocity, and bold, user-first decision-making on a daily basis. The work culture is characterized by less hierarchy and more momentum, where every individual has the opportunity to contribute and build something lasting. As a Group Manager - UX Research & Service Design at Angel One, you will play a key role in defining and evolving the research and service design function within the product ecosystem. You will collaborate with various teams including Design, Product, Data, Engineering, and Business to incorporate user insights and service thinking into product roadmaps. Additionally, you will lead, mentor, and grow a high-performing team of UX Researchers and Service Designers while fostering a culture of curiosity, empathy, and impact. Your responsibilities will include overseeing foundational, generative, and evaluative research to guide decisions across product lifecycles, translating user insights into strategic recommendations, and driving end-to-end service design initiatives. You will also be responsible for building frameworks, tools, and processes to scale research and service design maturity across the organization. The ideal candidate for this role should have at least 10+ years of experience in UX Research, Service Design, or related fields, with a minimum of 3+ years in a leadership role. Strong knowledge of qualitative and quantitative research methods, experience with service design tools, excellent communication skills, and a user-first mindset are essential. Prior experience in fintech or platform products is considered a strong advantage. Angel One offers a flexible work model, a commitment to employee growth, and a comprehensive benefits package that includes health insurance, wellness programs, and learning & development opportunities. The company's culture is built on the principles of Diversity, Equity, and Inclusion (DEI), ensuring a supportive and inclusive environment for all employees.,

As a part of Infosys Consulting, you will collaborate with a global team to deliver business consulting services to clients across various regions. You will be involved in diverse roles encompassing process consulting, functional consulting, technology strategy, program management, and change management. Utilizing your analytical skills, you will analyze complex problems and devise innovative solutions. Your responsibilities will include applying business consulting frameworks and methodologies to address client issues, ensuring the successful delivery of business outcomes. Furthermore, you will lead workshops, engage with client stakeholders, and contribute to sales pursuits and internal initiatives to drive firm growth. We seek individuals who possess a consulting mindset, strong analytical capabilities, a competitive spirit, and an entrepreneurial drive. The ideal candidates will have prior relevant work experience, excel in challenging environments, and demonstrate a passion for enhancing the competitiveness of businesses. A blend of business acumen and technological proficiency is essential, along with exceptional verbal and written communication skills. Candidates should exhibit the ability to swiftly identify complex business issues and prioritize root causes with confidence. At Infosys Consulting, we prioritize the recruitment of consultants who seamlessly blend into our dynamic yet professional work environment, valuing traits such as intellectual curiosity, proactiveness, and entrepreneurial spirit.,