15 Service Blueprinting Jobs

Role Overview: At Infosys Consulting, as a consultant, you will work on business consulting engagements as part of a cross-cultural team across regions. Your responsibilities will include taking up various roles in process consulting, functional consulting, tech strategy, program management, and change management. You will be expected to analyze problems creatively, apply business consulting frameworks and methodologies, deliver business results to clients, lead workshops with client stakeholders, and contribute to sales pursuits, consulting offerings, and internal initiatives. Key Responsibilities: - Work on business consulting engagements as part of a cross-cultural team across regions - T...

Join us as a service Desginer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You will be focusing on the people, processes and technology when analysing the current state and designing the end-to-end journey of a service. To be a successful Service Designer you should have experience with: Analysis: Capture and document current-state processes across key function while Identifying inefficiencies, pain points, redundancies, and control gaps. Identify and evaluate opportunities to embed AI, machine learning, a...

As a User Experience Designer at Barclays, your role is crucial in crafting seamless experiences that connect people, platforms, and purpose. Your key responsibilities will include: - Hands-on experience with Service Designer or UX Designer to create meaningful end-to-end experiences. - Utilizing planning and forecasting abilities to anticipate change and align resources effectively. - Proficiency in benefits tracking to ensure value realization. - Proficiency in using tools such as journey mapping, service blueprinting, rapid prototyping, and iterative design. - Collaborating and facilitating alignment among diverse stakeholders and thinking in systems to deliver seamless services that scal...

As a Capability Lead at bp, you will work with the Product & Projects discipline within the Technology entity. Your role will involve building service design capability within the Indian hub and other global teams. You will drive excellence in design practices, talent development, and ensure alignment with business and customer needs. **Key Responsibilities:** - Develop and maintain service design frameworks and standards. - Establish training programs to enhance service design expertise. - Lead the creation of service blueprints and customer journey maps. - Define and implement service design tools and infrastructure. - Ensure cross-functional collaboration and integration. - Establish KPIs...

Job Title - GN - SONG - Service - Amazon Connect Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A, NonSTPI Must-have skills: Contact Center Strategy Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration. Job Summary As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities Lead and contribute to engageme...

Key Deliverables : Design and optimize end-to-end customer journeys from onboarding to renewal. Facilitate cross-functional workshops to identify service pain points and improvements. Conduct qualitative and quantitative research to drive customer-centric innovation. Develop and visualize current and future-state service blueprints and journey maps. Role Responsibilities : Collaborate with UX, Product, Sales, and Customer Success teams. Translate user insights into actionable service enhancements. Advocate for a customer-first approach across organizational silos. Communicate findings and strategies clearly through storytelling and visualization.

As an experienced and strategic Manager of Experience Design, your role will involve leading the design and delivery of customer experience solutions for clients. This will require a blend of design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Key Responsibilities: - Lead the creation of customer journey maps, personas, empathy maps, and service blueprints. - Translate business objectives into customer-centric strategies and actionable experience roadmaps. - Ensure alignment of all CX initiatives with the client's brand and d...

Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design prin...

Join us as a User Experience Designer to craft seamless experiences that connect people, platforms, and purpose. As a User Experience Designer, your main responsibility will be to deliver the collection and analysis of research into customer needs, experiences, and interactions. This will support the creation of beautiful, useful, and innovative experiences and communications for our customers. To be successful in this role, you should have hands-on experience as a Service Designer or UX Designer, with a focus on crafting meaningful end-to-end experiences. Planning and forecasting abilities are crucial to anticipate change and align resources effectively. Proficiency in benefits tracking is ...

Role & responsibilities 10+ years of experience in Service Design . Strong in journey mapping, blueprinting, facilitation . Skilled in research, insight synthesis, and storytelling . Proven ability to work across teams in complex environments. Experience in B2B software/technical domains preferred. Lead journey mapping, service blueprinting, and workshops with stakeholders.

You will be responsible for leading the design and delivery of customer experience solutions for clients, utilizing a combination of design thinking, user research, digital strategy, and stakeholder management. Your role will involve translating customer insights into actionable journeys, service blueprints, and experience frameworks to drive measurable business outcomes. Your key responsibilities will include creating customer journey maps, personas, empathy maps, and service blueprints, aligning CX initiatives with clients" brand and digital transformation goals, and conducting user research and workshops to identify pain points and opportunities. You will also be driving design thinking w...

You are an experienced and strategic Manager CX Design responsible for leading the design and delivery of customer experience solutions for clients. Your role involves utilizing design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Your responsibilities include leading the creation of customer journey maps, personas, empathy maps, and service blueprints, translating business objectives into customer-centric strategies, and ensuring alignment of CX initiatives with clients" brand and digital transformation goals. You will conduc...

As a part of Infosys Consulting, a global leader in consulting, technology, and outsourcing solutions, you will have the opportunity to work with clients across various regions and industries. Infosys Consulting is dedicated to helping clients navigate emerging business trends and achieve competitive success. The Consulting team in India collaborates with international counterparts to deliver business consulting services to clients in the US, Europe, Asia Pacific, and the Middle East. We are committed to driving realized business value by managing transformations from strategy through execution, emphasizing diversity and inclusion to create a supportive workplace environment. We are seeking ...

Angel One is one of India's fastest-growing fin-tech companies, with a mission to simplify investing for every Indian. With over 3+ crore clients, the company is focused on building at scale and creating a significant impact. The Super App developed by Angel One helps clients manage their investments, trade seamlessly, and access personalized financial tools powered by new-age technologies such as AI, Machine Learning, and Data Science. At Angel One, you will have the opportunity to be part of a dynamic and innovative team. The company encourages experimentation, velocity, and bold, user-first decision-making on a daily basis. The work culture is characterized by less hierarchy and more mome...

As a part of Infosys Consulting, you will collaborate with a global team to deliver business consulting services to clients across various regions. You will be involved in diverse roles encompassing process consulting, functional consulting, technology strategy, program management, and change management. Utilizing your analytical skills, you will analyze complex problems and devise innovative solutions. Your responsibilities will include applying business consulting frameworks and methodologies to address client issues, ensuring the successful delivery of business outcomes. Furthermore, you will lead workshops, engage with client stakeholders, and contribute to sales pursuits and internal in...