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DNV
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Senior Service Designer

Senior Service Designer

9 - 16 years

|

9 - 16 Lacs

pune maharashtra india

Posted:8 hours ago| Platform: Foundit logo

Apply

Skills Required

customer experience journey mapping service blueprinting

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables

Design and optimize end-to-end customer journeys from onboarding to renewal.
Facilitate cross-functional workshops to identify service pain points and improvements.
Conduct qualitative and quantitative research to drive customer-centric innovation.
Develop and visualize current and future-state service blueprints and journey maps.

Role Responsibilities

Collaborate with UX, Product, Sales, and Customer Success teams.
Translate user insights into actionable service enhancements.
Advocate for a customer-first approach across organizational silos.
Communicate findings and strategies clearly through storytelling and visualization.

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