Senior Service Designer

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

DNV Digital Solutions is looking for a passionate and strategic Senior Service Designer to join our User Experience enablement team. As an operation we are responsible for developing world-class software for managing risk and asset management in a broad range of industries.

Your mission will be to help us improve the end-to-end customer journey, from first interaction to renewal by designing seamless journeys that align with customer needs and business goals.

As a Service Designer, you will work across silos and collaborate with cross-functional teams including UX, Product, Marketing, Sales, and Customer Success to uncover insights, identify pain points, and shape better experiences across channels and touchpoints.

Key Responsibilities

• Facilitate journey mapping, service blueprinting, and workshops with internal stakeholders.
• Understanding customer and user needs through qualitative and quantitative research.
• Visualize and communicate current and future-state journeys.
• Translate insights into actionable opportunities and concepts.
• Identify and drive improvements to our journey (E.g. onboarding, support, and renewal experiences.
• Advocate for a holistic and customer-centric mindset across the organization.

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
• Medical benefits (Insurance and Annual Health Check-up)
• Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
• Company bonus/Profit share.

*Benefits may vary based on position, tenure/contract/grade level*

• 10+ years of experience in service design.
• Strong skills in journey mapping, service blueprinting and facilitation.
• Experience conducting user/customer research and synthesizing insights.
• Proven ability to work collaboratively across teams and navigate complexity.
• A portfolio that demonstrates your process and impact in improving services or customer journeys.
• Excellent communication and storytelling skills.
• Experience working in B2B software or complex technical environments.