Group Manager - UX Research & Service Design

As a Group Manager - UX Research & Service Design at Angel One Limited, you will play a vital role in defining and evolving the research and service design function for the company's product ecosystem. Your responsibilities will include working closely with various departments to embed user insights and service thinking into product roadmaps. Additionally, you will lead and mentor a team of UX Researchers and Service Designers to drive impactful, insight-driven initiatives and ensure consistent user experiences across channels. Key Responsibilities: - Define and evolve the research and service design function for Angel One's product ecosystem - Partner with Design, Product, Data, Engineering, and Business teams to embed user insight and service thinking into product roadmaps - Lead, mentor, and grow a high-performing team of UX Researchers and Service Designers - Oversee foundational, generative, and evaluative research to inform decisions across product lifecycles - Drive end-to-end service design initiatives including journey mapping, ecosystem modeling, and blueprinting - Build frameworks, tools, and processes to scale research and service design maturity across the organization - Advocate for ethical research practices, accessibility, and inclusion in design Qualifications Required: - 10+ years of experience in UX Research, Service Design, or related fields, with at least 3+ years in a leadership role - Deep understanding of qualitative and quantitative research methods, with hands-on experience in applying them at scale - Strong experience in service design tools (e.g., journey maps, service blueprints, ecosystem diagrams) - Excellent communication and storytelling skills, with the ability to influence senior stakeholders - A systems thinker with a user-first mindset and sharp business acumen - Prior experience in fintech or platform products is a strong plus Angel One Limited is a dynamic organization committed to building India's finest fintech platform. They offer a flat structure that provides ample opportunities for showcasing talent and a clear growth path for engineers. The company has been ranked as one of the Top 25 Companies to Work in India for 8 consecutive years and fosters an innovative culture focused on creating cutting-edge fintech solutions with AI and Machine Learning. By joining Angel One, you will be part of a bold approach to unlocking potential and making a significant impact in the fintech industry.,