Group Manager - Life & Pensions

Job Description

Role & responsibilities : Life & Pensions experience for UK industry, should be Compliant as per UK laws, preferably with UK CII certifications and detailed understanding of UK regulation Ensure Service Level metrics are met as defined by the clients/processes Driving Quality & Efficiency projects, brainwaves, Agile interventions within the teams Ensuring that Compliance standards are met as per ISO, GDPR and Regulatory guidelines Customer Centricity Should drive his/her efforts to maximise customer benefits Build on domain by adding CII certifications required for the role Embed strong governance framework and build effective controls for the work & demands in scope, Adhere to Client/WNS specific policies and compliance regulations Ability to create an environment and establish the operating principles and values conducive to high performance Hold regular performance reviews with stakeholders EWS accuracy, Attrition Management, Resource planning and recruitment Identifying avenues of efficiency and quality Improvement to benefit end customer Work state Management, designing and managing team goals and parameters Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business Exhibit Business and Decision making skills Coordination with various teams and departments to support other functions Strong and effective documentation of Training, Quality and Governance Framework Identification and grooming of potential lead coaches Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals Engage in cross functional relationships to ensure delivery. Work with the Human Resources, Transformation, Quality and the Service Delivery Leader Achieving satisfactory performance in Voice of Customer surveys Accurately and timely reporting of CSL/Key MI for external and internal customer Qualifications Graduate and CII Certifications