Google - MS Exchange Administration Professional

Google Mail (GSuite) Administration

• • Manage Gmail & its components such as Google drive, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, and Sites etc.
  • Manage and troubleshoot at GSuite console level as and when we encounter any issues on these components.
  • Adding new domain / Domain alias in Google Workspace.
  • Configuring and troubleshooting of MX, SPF & DKIM & DMARC records.
  • Expertise on GAM (Google Apps Manager) Commands & Scripting.
  • Knowledge on Google Vault.

• Basic knowledge on Appscript.

• • Configuring content compliance rules for inbound and outbound emails.

• Configuring SAML Applications (Google SSO).
• Expertise in managing API controls & Domain wide delegations.

• • Whitelisting / Blacklisting email addresses or domains.
  • Knowledge to configure & apply policies through the Google admin console.
  • Troubleshooting inbound / outbound mail flow related issue.
  • Google Chrome Browser & ChromeOS upgrades and policies management.
  • Migrating emails from one mailbox to another mailbox.
  • Work with Google vendor for a permanent solution of major incidents.

• Basic understanding of GCP environment.

• EUC Administration

  • Managing Google MDM (Device Wipe, Changes in MDM policies) across various platforms (iOS, Android, Windows etc.)
  • Manage application updates and deployment as requested by the customer
  • Manage licenses and report the same to stakeholders on a periodic basis
  • Generate and supply reports on monthly basis for billing and invoicing

End user computing services (IMACs)

• • Knowledge on CFM Devices (Chrome Box For Meeting)

• Expertise to manage ChromeOS devices.

• Minimum 5 years of experience in managing Google Workspace environment.
• Mandatory to be certified in Google Workspace Administration.
• Excellent verbal and written communication skills.
• Self-motivated individual capable of independent work
• Strong Customer service orientation
• Problem analysis and solving skills
• Planning and organizing, attention to detail

• Well versed in ITIL process and ticket handling process.
• Provide on-call support as and when required.
• Team management skills and good experience in leading teams