GOBI Customer Service

Title: GOBI Customer Service/Order Management Technician

About Company:

NISC Export Services (NES), a strategic software development partner of EBSCO Information Services (EIS) of Ipswich, Massachusetts is seeking "Technical Support Project Rep." for its location at Cherlapally, Hyderabad.

NES provides quality metadata services to world-class database publishers and institutes of higher education. We deliver unmatched value through a combination of process excellence, quality control and services such as information & content development, metadata modelling, controlled vocabulary services, data preparation, software development, product quality control & assurance, specialized email and technical phone support apart from assisting with product development. NES is renowned for its mastery in the de-duplication of bibliographic and metadata records through the creation of composite records.

Job Description:

(a) Basic Function: - Support Customer Relations team by assisting with projects related to YBP.

(b) Essential Functions: This role may include some or all of these functions:

· Answer Product related questions (both technical and service related) and resolve concerns in a timely and efficient manner (within 24 hours whenever possible) via telephone, e-mail, on-line, etc

· Ensure all communication and activities are logged.

· Assist in project work of a repetitive nature.

· Prioritize tasks in fast-paced environment.

· Understand the technical environment, products service, systems used for YBP and CRM.

Required Qualifications:

· Candidates with 2-3 years’ working experience in MS Excel.

· Any Graduate with excellent verbal communication; excellent written communication; positive attitude & team player

· Proficiency in Macros will be an added advantage.

Preferred Qualifications:

· Excellent time management, multi-tasking, and good Internet browsing skills

· Library industry related experience a plus

· Outstanding organizational skills, thrives in a structured work environment

Excellent verbal communication; Excellent written communication; Positive attitude & team player.

Work Location: Hyderabad (Cherlapally).

Job Type: Full-time

Pay: ₹100,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)