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Accenture
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GN - SONG - Service - CX - Speech Analytics - Senior Manager

GN - SONG - Service - CX - Speech Analytics - Senior Manager

Accenture

3 - 5 years

15 - 20 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

architecting customer service verint sales diving project management software development sports service management badminton football sketchup driving java four wheeler solution design cricket avaya athletics customer experience physical training

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Job Type

Full Time

Job Description

Job Title - GN - SONG - Service - CX - Speech Analytics Senior Manager
Management Level :06 - Senior Manager
Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills::Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.
Job

Summary: As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities: Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing.

Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms.

Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment.

Professional & Technical

Skills:

A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms

Experience in contact center operations including operational and performance excellence

Prepare the power point readouts with analysis to the clients.

Additional Information:

An opportunity to work on
transformative projects with key G2000 clients

Potential to
Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed
responsible business into everythingfrom how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your
strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a
culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Our Company | AccentureQualification Experience:
3 to 5 Years

Educational Qualification:
Minimum 15 Years of Education

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GN - SONG - Service - CX - Speech Analytics - Senior Manager