GN - SC&O - S&P - Business Solutions - senior Manager

ob Summary:

CRM Solution Consultant

Roles & Responsibilities:

• Technology Transformation Leadership:

  Develop and execute transformation strategies for clients, optimizing digital capabilities to improve business efficiency.

• Salesforce CRM Expertise:

  Serve as a CRM solution consultant for Salesforce, with hands-on delivery experience in Salesforce Service Cloud, Einstein Analytics, Sales Cloud, and other related Salesforce solutions.

• Salesforce Configuration & Implementation:

• Leverage your knowledge of Salesforce (SFDC) architecture and landscape for detailed configurations and customizations.
• Apply your expertise in Salesforce Lightning and its various features, including Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, and CTI.

• Client & Team Collaboration:

  Work closely with clients and implementation teams to conduct design sessions, gather and refine requirements, give demos to stakeholders, and guide solution design and implementation.

• Project Leadership:

  Lead or contribute to the project delivery workstream, overseeing project phases from design to implementation across multiple geographies.

• Salesforce Implementation & Enhancements:

  Manage extensive Salesforce implementation and enhancement projects, ensuring the best practices in solution delivery and adherence to Salesforce standards.

• Strategy Development:

  Develop innovative, fact-based strategies and operating models that align with client business needs, helping clients optimize their marketing, sales, and customer service functions.

• Industry Expertise & Trends:

  Stay updated on industry trends, financials, and operating drivers across various sectors to inform decision-making and transformation strategies.

Professional & Technical Skills:

• CRM and Salesforce Expertise:

• Relevant hands-on experience with Salesforce Service Cloud, Sales Cloud, Einstein Analytics, and other Salesforce solutions.
• Deep understanding of Salesforce Lightning configuration and features, including Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, and CTI.

• Sourcing & Procurement Expertise:

• Demonstrated experience in sourcing and procurement transformation, particularly in the implementation of digital solutions (e.g., Coupa, IVALUA, Zycus, Jaggaer).
• Proven track record in managing large-scale sourcing and procurement projects, including intelligent procurement and strategic cost reduction.

• Consulting & Project Management:

• Strong consulting experience with the ability to lead mid-to-large sized teams on complex transformation projects.
• Experience in managing project lifecycles across multiple geographies, ensuring alignment with business objectives and timely delivery.

• Analytical & Problem-Solving Skills:

• Strong analytical skills with the ability to diagnose and resolve business problems.
• Ability to think critically and strategically to design and implement innovative solutions.

• Communication Skills:

• Exceptional communication and interpersonal skills to engage with clients, stakeholders, and teams effectively.

• Adaptability & Fast-Paced Environments:

• Ability to work in dynamic, fast-paced environments while balancing multiple priorities.

Experience Requirements:

• Proven experience in

  Salesforce CRM

  implementation and consulting, especially with

  Salesforce Service Cloud

  and

  Sales Cloud

  .
• Demonstrated expertise in

  procurement transformation

  , including the implementation of digital solutions such as

  Coupa

  ,

  IVALUA

  ,

  Zycus

  ,

  Jaggaer

  , etc.
• Previous experience managing large-scale projects and leading teams on technology transformation initiatives.