GM - Business Solutions

5 - 9 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Quality Manager, you will be responsible for independently managing the Quality function across multiple projects. Your primary focus will be on ensuring the maintenance of quality and effective people management. Your key responsibilities will include: Key Responsibilities: - Staffing SLA performance management - Development coaching of Leads Team Managers - Driving Quality Improvement initiatives and process improvement initiatives - Ensuring overall motivation and morale of the group - Ensuring customer satisfaction, resource utilization, project profitability, quality, and process management Qualification Required: To excel in this role, you should possess the following qualifications: - Practical knowledge of technology products and maps domain areas - Project Management and estimation skills - Exposure to Quality tools with evidence of bringing about significant process or quality improvements - Analytical approach to problem-solving - Strong People Management skills - Good understanding of the domain - Excellent communication skills with a minimum of 5 years of direct customer interaction experience - Good understanding of quality and process frameworks - Risk analysis and mitigation skills - Basic understanding of end user operational and technological aspects of online maps - Ability to manage multiple short to long-term projects/programs within the online maps space - Comfortable with rapidly-evolving work environments - Strict adherence to deadlines and understanding of work productivity and efficiency - Willingness to work in a shift-based schedule,

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

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