Global Support Executive

Job Description

We are currently seeking an experienced professional to join our team in the role of Global Support Executive Principal responsibilities Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process. Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence. To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules regulations by the regulators, stock exchange and etc that may have implication to the daily operations To consistently maintain a high level of customer service by achieving established SLAs. To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines. Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis. Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company FIM policy. Ensure that all notifications that are sent to your customers are accurate and on time. Consistently maintain a high level of customer service. Requirements Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills. Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements. Attention to detail and accuracy. Customer focused and committed to providing a high quality service. Able to work in pressurized environment and manage priorities effectively. Strong collaborative management skills with the various stakeholders Problem solving skills and ability to drive process improvements High integrity and professionalism