Global Support Executive

As a Global Support Executive at HSBC, you will play a crucial role in ensuring daily operational efficiency and maintaining high levels of customer service. Here is what you can expect in this role: **Role Overview:** Joining HSBC means being part of one of the largest banking and financial services organizations globally. Your responsibilities will include effective Business-As-Usual (BAU) completion, monitoring system performance, and staying updated on market-specific requirements and regulations. You will be expected to resolve issues promptly, maintain excellent customer service standards, and support Business Continuity Plan (BCP) guidelines. **Key Responsibilities:** - Analyze and resolve issues/problems, escalating when necessary - Stay informed about market rules & regulations and maintain compliance - Achieve established SLAs and provide high-quality customer service - Support Business Continuity Plan (BCP) guidelines - Ensure accurate and timely processing of customer instructions - Clear reconciliation items daily and adhere to company policies - Send accurate and timely notifications to customers - Maintain a high level of customer service consistently **Qualifications Required:** - Fluency in English, including writing business letters and reports - Quick learner with good analytical and data mining skills - Attention to detail and accuracy - Customer-focused with the ability to work in a pressurized environment - Strong collaborative and problem-solving skills - High integrity and professionalism At HSBC, you will have the opportunity to thrive in a challenging yet rewarding environment. Your contributions will help businesses grow, economies prosper, and people achieve their aspirations.,