Job
Description
As a Global Senior Supplier Manager at HSBC, your role will be crucial in managing supplier relationships and ensuring the smooth operation of workplace experience and hospitality services. Your key responsibilities will include: - **Contract Management:** You will be responsible for overseeing the entire contract lifecycle for WE&O & Hospitality suppliers, from negotiation to renewal and performance evaluation. - **Performance Management:** It will be your duty to establish and enforce service level agreements (SLAs), key performance indicators (KPIs), and governance frameworks. Regular supplier performance reviews and dispute resolution will also fall under your purview. - **Commercial Management:** Your oversight will extend to financial aspects such as budgeting, cost control, and ensuring competitive pricing through market benchmarking. - **Stakeholder Management:** Collaboration with Legal, Procurement, Finance, and Risk teams will be essential to ensure that contracts meet all regulatory and corporate standards. - **Risk Management:** Mitigating risks associated with supplier performance and contractual obligations to ensure business continuity will be a key part of your role. - **Administrative Management:** You will be responsible for maintaining the WE&O and Hospitality repository site, including managing distribution lists and contract files from key governance meetings. To excel in this role, you will need to meet the following qualifications: - Strong understanding of workplace experience, operations/facilities management, and hospitality services - Expertise in contractual governance and supplier performance management best practices - Proficiency in financial oversight, including budgeting, cost control, and financial analysis in a security context - Familiarity with regulatory requirements and compliance frameworks specific to financial services and security - Knowledge of market trends and emerging risks affecting WE&O and Hospitality services - Qualifications in Supply Management, Business Administration, WE&O and Hospitality, or a related field desirable - Experience in supplier management, contract governance, or commercial oversight. Experience in managing supplier relationships and performance in WE&O and/or Hospitality or related sectors is desirable, and experience within the financial services industry or similarly regulated environments is preferred - Expertise in financial oversight, including budgeting, cost control, and financial analysis. Proficiency with contract management systems and performance monitoring tools. Ability to conduct market analysis and benchmarking to drive cost efficiencies and optimize supplier performance - Understanding of WE&O and Hospitality. Familiarity with regulatory requirements and compliance standards specific to financial services and security. Up-to-date knowledge of market trends, emerging risks, and best practices in global security service delivery - Exceptional leadership, communication, and stakeholder management abilities. Strong strategic thinking, problem-solving, and decision-making skills. Excellent negotiation, and conflict resolution capabilities. Proven ability to collaborate effectively with senior leadership and cross-functional teams As a Global Senior Supplier Manager at HSBC, your role will be crucial in managing supplier relationships and ensuring the smooth operation of workplace experience and hospitality services. Your key responsibilities will include: - **Contract Management:** You will be responsible for overseeing the entire contract lifecycle for WE&O & Hospitality suppliers, from negotiation to renewal and performance evaluation. - **Performance Management:** It will be your duty to establish and enforce service level agreements (SLAs), key performance indicators (KPIs), and governance frameworks. Regular supplier performance reviews and dispute resolution will also fall under your purview. - **Commercial Management:** Your oversight will extend to financial aspects such as budgeting, cost control, and ensuring competitive pricing through market benchmarking. - **Stakeholder Management:** Collaboration with Legal, Procurement, Finance, and Risk teams will be essential to ensure that contracts meet all regulatory and corporate standards. - **Risk Management:** Mitigating risks associated with supplier performance and contractual obligations to ensure business continuity will be a key part of your role. - **Administrative Management:** You will be responsible for maintaining the WE&O and Hospitality repository site, including managing distribution lists and contract files from key governance meetings. To excel in this role, you will need to meet the following qualifications: - Strong understanding of workplace experience, operations/facilities management, and hospitality services - Expertise in contractual governance and supplier performance management best practices - Proficiency in financial oversight, including
