Global HR & KPI Analyst

Role Overview: As a Global HR & KPI Analyst, your main responsibility will be to lead and implement HR transformation projects aimed at streamlining and standardizing HR processes across different regions. You will act as a change leader and process improvement expert, collaborating closely with Shared Services Leadership and other stakeholders to enhance efficiency, ensure global consistency, and elevate the employee experience. This role is an individual contributor position that requires in-depth functional knowledge and strong project management capabilities. Key Responsibilities: - Collaborate with Shared Services leadership to design and implement HR transformation projects focusing on process standardization, system upgrades, and workflow optimization across regional hubs. - Act as a Project Management Office (PMO) and Change Management expert on key HR Operations initiatives. - Define, track, and monitor KPIs and global SLAs using Obeya methodologies to measure performance and drive accountability. - Serve as the subject matter expert for global HR processes and systems (e.g., SAP, Oracle). - Deliver training and support to local Shared Services teams and Global Business Services (GBS) teams during transformation rollouts. - Lead knowledge transfer and transition activities between local and global shared service centers. - Develop and maintain comprehensive process documentation including process maps, SOPs, work instructions, and related materials. Qualifications Required: - Education: Bachelors degree in Human Resources, Business Administration, Systems Information, Engineering, or a related field. - Experience: 10+ years of overall experience in Global HR Process or as an HR Business Analyst. 5+ years of hands-on experience in HR transformation initiatives and process improvement. - Skills & Attributes: Lean expert with the ability to coach stakeholders on continuous improvement practices. Lean Six Sigma Green Belt certification is a plus. Strong experience with platforms like SAP or Oracle HR. Demonstrated expertise in leading change, with strong influencing capabilities. Proven ability to manage large-scale HR projects and deliver results on time. Excellent interpersonal and stakeholder management skills across all organizational levels. Ability to work with data, identify trends, and suggest process enhancements. Please note that the Job Code is GO/JC/311/2025 and the Recruiter Name is Madhumitha.,