Global Helpdesk Operations

About us

Mizuho Global Services Pvt Ltd (MGS)

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS: -

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Position: Global Help desk Support

Must-Have Skills:

• Exceptional

  communication skills with a clear, professional English

  , suitable for

  international project engagements

• Demonstrated experience in

  help desk support, including ticket tracking

  using G-Base software (Mainframe) and the PEGA system
• Solid background in

  technical support and issue resolution

• Strong troubleshooting abilities for both software and hardware-related concerns
• Proficiency in

  documenting and managing support tickets

  effectively
• Ability to assist end users with a wide range of technical issues

Qualifications & Requirements:

• At least 2-3 years of hands-on experience in help desk support
• Familiarity with G-Base software (Mainframe) and the PEGA system is highly desirable
• Business-level proficiency in English
• Working knowledge of MS Office applications, including Word, Excel, and Access

What We Offer:

• Opportunities to contribute to diverse domestic and international projects
• A dynamic environment that supports the development of both technical and interpersonal skills
• Access to professional certifications and continuous learning programs to support career growth