Global Helpdesk Operations

Mizuho Global Services

3 - 7 years

1 - 6 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

communication skills service desk support global helpdesk support helpdesk support ticket management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Global Helpdesk Support

Must-Have Skills:

Exceptional
communication skills
with a clear, professional English accent, suitable for international project engagements
Demonstrated experience in
helpdesk support,
including
ticket tracking
using G-Base software (Mainframe) and the PEGA system
Solid background in
technical support and issue resolution
Strong troubleshooting abilities for both software and hardware-related concerns
Proficiency in documenting and managing
support tickets
effectively
Ability to assist end users with a wide range of technical issues

Qualifications & Requirements:

At least 2-3 years of hands-on experience in helpdesk support
Familiarity with G-Base software (Mainframe) and the PEGA system is highly desirable
Business-level proficiency in English
Working knowledge of MS Office applications, including Word, Excel, and Access

What We Offer:

Opportunities to contribute to diverse domestic and international projects
A dynamic environment that supports the development of both technical and interpersonal skills
Access to professional certifications and continuous learning programs to support career growth

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