Global Customer Support INTERN Escalations Team

Job Description

Global Customer Support INTERN Escalations Team | Pune | EMEA and US Shifts Global Customer Support INTERN Escalations Team | Pune | EMEA and US Shifts Posted on: 5/26/2025 - Application Deadline: - Were looking for a Global Customer Support INTERN Escalations Team | Pune | EMEA and US Shifts This role is Office Based, Pune Office Global Customer Support Intern Escalations Team | Pune | EMEA and US Shifts | 11 Months Internship Graduation Years: We are currently considering pass outs of 2023, 2024 and 2025 ( Fully Completed for 2025 Passouts ) This role is part of the Global Customer Support Team, responsible for triaging incoming customer support case escalations from internal stakeholders. The individual will follow the standard operating procedures and playbooks for case escalation triage What you will do in this role Monitor case escalation inbox and provide email acknowledgement responses to internal requestors. Review case escalation email requests and ensure the required information is provided. If not, request appropriate details. Create a case escalation in Salesforce CRM. Ensure proper ownership and action are taken on case escalations. Perform basic reporting on the volume and quality of case escalation requests Youve got what it takes if you have Technical aptitude and willingness to learn. High organisational skills and attention to detail. Experience with customer service management software (Salesforce a plus). Customer Service or Technical Support experience. Proficient with Microsoft Office applications Strong analytical and problem-solving skills Added Advantage Familiar with support workflows and processes and experience working with CRM applications like Salesforce in an SLA-driven ecosystem. The role requires working in a 24x7 environment (mostly US shifts). Location Pune MH (on-site) Compensation: Monthly Stipend + Shift Allowances + Cabs (Pick & Drop) + Full Catered Meals on Board Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn, grow and advance. To be better tomorrow than they are today.