Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderābād
>
Google
>
Global Command Center Engagement Manager

Global Command Center Engagement Manager

Google

7 years

6 - 9 Lacs

hyderābād

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

engagement sigma management planning strategy data deployment leadership drive collaboration communication support service metrics governance

Work Mode

On-site

Job Type

Part Time

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Six Sigma certified.
7 years of experience in a Contact Center environment and 3 years of experience in a Workforce Management role.
7 years of experience building a workforce planning strategy at a global organization including developing resource management systems, processes and tools.
Experience working with multiple data sources and combining relevant information to generate insights from analyses.

Preferred qualifications:

Experience with the deployment of initiatives requiring change management, leadership buy-in, implementation, and execution.
Ability to multitask, set priorities and work in a fluid environment.
Ability to drive cross-functional alignment and foster collaboration to find organizational synergies and operational efficiencies.
Ability to build relationships, influence, and collaborate internally and externally at all organizational levels, along with excellent influencing skills.
Excellent communication skills.

About the job

Workforce Management drives labor and cost management activities in YouTube Global Vendor Operations for greater efficiency.
In this role, you will apply the problem-solving abilities and workforce management expertise to support the team with improving and managing the Global Command Center engagement and driving operational efficiencies.

Responsibilities

Serve as single point-of-contact for all Global Command Center related issues. Ensure all Global Command Center processes are documented, up to date and accessible.
Manage the overall performance of Global Command Center operations in terms of quality, resources and delivery of service. Partner to determine proper metrics to hold Global Command Center accountable and ensure all aspects of Global Command Center Service Level Agreements (SLAs) are met and managed through monthly governance forums.
Be a liaison between Global Command Center and Workforce services (WFS), identify the process opportunities and work with teams to help improve operations, drive operational excellence, remove redundancies in the process, hand-offs, etc.
Work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

More Jobs at Google

Global Games Editor and Content Strategist, Google Play

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Administrative Business Partner, Google Customer Solutions

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Staff Data Scientist, Ads Insights and Measurement

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Customer Onboarding Strategist, Google Customer Solutions

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Data Scientist, gTech Ads Solutions

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Google

94043

Login to

Please Verify Your Phone or Email

Confirm Action

Global Command Center Engagement Manager