German Associates (Troubleshoot technical)

You are a skilled and customer-focused Technical Support Specialist with proficiency in the German language, looking to join a growing team in Gurgaon. With a minimum of 1 year of experience in technical troubleshooting, you excel in communicating effectively in both German and English. - Provide technical support to German-speaking customers through phone, email, or chat - Troubleshoot and resolve hardware, software, or network-related issues - Document issues and solutions accurately in the ticketing system - Escalate unresolved issues to higher-level support teams when necessary - Ensure timely and high-quality customer service to meet SLAs and KPIs - Collaborate with internal teams for process improvement and knowledge sharing Qualifications Required: - Minimum 1 year of experience in a technical support or IT helpdesk role - Proficiency in German (at least C1 level or equivalent certification) - Strong problem-solving and analytical skills - Excellent verbal and written communication skills in both German and English - Familiarity with Windows OS, MS Office, networking basics, or common enterprise software - Ability to thrive in a fast-paced and customer-focused environment The company is located on-site in Gurgaon and offers a salary of up to 7 LPA based on experience and language proficiency. Benefits include food provision, health insurance, and Provident Fund. If you possess German language proficiency with technical experience, we invite you to apply with your updated resume for this full-time position.,