to collaborate closely with clients in designing, building, and implementing transformative initiatives that enhance business performance. This role involves market analysis, solution delivery, partner support, and strategic problem-solving.

Key Responsibilities:

Market & Customer Strategy

Analyze market trends and customer challenges to develop strategic transformation roadmaps.

Build business cases for contact center transformation and optimization.

Genesys Contact Center Solutions

Provide product overviews, partner readiness support, pricing insights, and documentation.

Deliver engaging first-call presentations to clients, demonstrating solution capabilities.

Support sales and implementation efforts for Genesys solutions.

Partner Relationship Management

Develop and nurture strategic relationships with key partners to drive business growth.

Facilitate partner support activities and strengthen collaboration.

Consulting & Performance Management

Gather requirements from leadership to enhance reporting and performance tracking.

Engage in problem-solving and conflict management to ensure seamless project execution.

Qualifications & Skills:

Expertise in Genesys contact center solutions, including deployment and support.

Strong analytical skills to assess market trends and develop business cases.

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Genesys Manager/Senior Manager