Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX
Good knowledge of Cyara Automation tool
Hands-on knowledge on automating IVR flows using Cyara Automation tool.
Good knowledge of SQL queries
Good knowledge of Genesys cloud, Genesys reports and dashboards
Good functional understanding and testing knowledge of Salesforce Agent desktop
Good communication skills
Good knowledge of Database Testing
Seven N Half
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