19 Cyara Jobs

As a QA Engineer at Carelon Global Solutions India, you will be responsible for enhancing, supporting, and managing the in-house testing process and driving the migration activity to the cloud. Your key responsibilities will include: - Performing End to End Testing of contact center workflows in both English and Spanish - Having software quality assurance/technical testing experience in Voice/Contact Center technologies like Genesys, IVR, CTI, Softphone, and Call Recording - Hands-on experience in testing Genesys call routing, CTI/custom softphone applications, and IVRs validation - Developing manual and automation test scripts with Cyara - Extensive experience in using Cyara features like D...

Role Overview: You will take charge of end-to-end product and test management, influencing the future of customer service at JPMC. Your career growth will have high visibility and impact as you define the UAT vision and strategy for critical products within the Service Product group. Join a dedicated team focused on delivering intuitive, cross-channel solutions that shape the customer journey. Key Responsibilities: - Demonstrate expertise in testing and product delivery processes - Participate in cross-functional discussions to assess application changes - Identify and implement efficiency improvements and automation opportunities - Communicate effectively with business units, IT, and produc...

Role & responsibilities Project Role : Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on kno...

Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines. • Familiarity with tools like Jira, GitHub, Confluence. • Proficiency in .NET, Java, Node.js and other scripting language(Any one will do) Required Candidate profile Strong Proficiency in IVR platforms (Twilio and M 365). Certifications in IVR platforms (e.g. Twilio, Cyara) are a plus. Cloud Platforms- AWS/Azure ,

Role & responsibilities Role and Responsibilities Must have 3+ years of experience in the required skills below. Candidate with Strong and deep understanding of IVR projects. Proficient in IVR Call Flow Testing using Dialog flow and Cyara, including Google Dialog flow simulation. Experience in Automation Testing and Web Service Testing Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set timelines and quality standards - Mandatory. Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing tech...

Job Title : Genesys Test Engineer Location : Hyderabad Position : Full Time Required Experience : 4+ years Work Mode : Hybrid Timings : 2PM - 11 PM IST Job Description (Job Summary/Roles & Responsibilities): A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will contribute across the Software Development Life Cycle (SDLC) including requirements analysis, test planning, automation, execution, deployment, and post-release support for medium to high complexity business capabilities and products. Your role will ensure the delivery of robust, scalable, and high-quality IVR systems using both Genes...

As an experienced Quality Assurance Engineer with expertise in Cyara and Genesys, you will play a crucial role in a contact center modernization initiative. Your primary responsibility will be to ensure a smooth transition and optimal performance of contact center solutions by conducting thorough end-to-end call flow validation. You will also be involved in developing custom innovative solutions around Cyara. - Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. - Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and automate test preparation and execution processes by integrating with APIs. - ...

Hi, Please share your updated resume with below details : Total Exp in Automation Tester: 5-7 years of experience in Quality Engineering IVR Automation Test Engineer IVR Functional Consultant Creation of functional requirements based on business client end user needs Experience in technical writing Experience working on large complex projects Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and or contact center practices procedures IVR knowledge of call flows automation self service IVR Complex ACD testing both speech and DTMF Automation testing using Cyara or similar tools Smoke testing System integration testing regression testi...

CCAI QA Exp: 5+yrs Location: Pan India MOD: Hybrid CTC offered: Open Notice Perios: only 0-30days/ Serving max 30days JD: CCAAS, Gen AI, Cyara/ dialogflow Genesys

Must-Have Selenium , Java Good-to-Have Experience in Appium/Test Complete/Cyara/RestAPI Responsibility of / Expectations from the Role 1 Selenium well Versed 2 Reusable pattern / CI CD pipeline - These involves CDK coding (Infra level) , devops. Need testing knowledge with CDK hands on knowledge and devops testing experience. 3 Logging and exception framework Needs hands on experience to write scripts to test the webservices, service now integration, OpenSearch integration , AWS components , Validating logs format and data etc. 4 Java Well versed 5 Experience in Appium/Test Complete/Cyara/RestAPI 6 Experience in designing & implementing automation framework across multiple technical stack.

Job description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to...

Description - Internal Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Shift Time: 3:30 PM to 1:00 AM IST With every role in the company, each position has a requi...

As a part of our team, you will be responsible for Omnichannel Testing, focusing on testing IVR applications and telephony applications. The ideal candidate should have experience working with Omnichannel CRM and be proficient in Agile methodologies. Knowledge of Salesforce is advantageous, and familiarity with Genesys, Cisco, Avaya, and Genesys Engage is preferred. Additionally, experience with Cyara, an automation tool, would be an added advantage. Join us in ensuring the seamless performance of our Omnichannel systems and applications.,

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments wi...

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result...

You are an experienced Quality Assurance Engineer with Cyara and Genesys expertise, sought to play a pivotal role in a contact center modernization initiative. In this role, you will be responsible for ensuring seamless transition and optimal performance of contact center solutions by conducting comprehensive end-to-end call flow validation. Your involvement will also extend to the development of custom innovative solutions around Cyara. Your main responsibilities will include designing, developing, maintaining, and executing manual, automation, and performance test scripts for Contact Center applications. You will drive innovation through Proofs of Concept (POCs) to enhance the test lifecyc...

IVR Testing, Selenium, API, Cyara Automation

Role & responsibilities The QA Testing Analyst - is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work (Integration, System, End to End and User Acceptance, production support) ifor contact center systems is executed and avoids escalation Participate in assigned Scrum cerem...

** Urgent Hiring for the Role of Quality Assurance Specialist - Contact Center Call Flow Automation for our Team** Role: Quality Assurance Specialist - Contact Center Call Flow Automation Duration: Contract Location: Remote Work timing: US EST Hours Job Summary: Seeking a technically skilled Quality Assurance Specialist to join our team and lead the implementation of automated testing solutions for contact center call flows. This role combines quality assurance expertise with technical automation skills to ensure our customer interactions meet the highest standards of quality and reliability. The ideal candidate will design, develop, and maintain automated testing frameworks that validate ca...