20 Ivr Testing Jobs

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proactively identify, assess, and manage project risks. Additionally, you will support and manage multiple projects and deadlines simultaneously and be available for occasional evening or weekend support during system deployments as necessary. To qualify for this role, you should have a minimum of 5 years of experience in the IT sphere, with at least 3 years of experience in testing Genesys IVR applications and Conversational AI solutions, including Voice BOTs. You should also have hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher, and proficiency in Text-to-Speech (TTS) augmentation, SSML tags, and audio augmentation techniques. Experience in functional test case creation, test data preparation, working with Splunk for query execution and log validation, call routing, and skill-based routing testing is essential. Your strong attention to detail, proactive work ethic, results-driven approach, and excellent communication and interpersonal skills will be key to your success in this role. It would be advantageous if you have experience with Python. In return, Miratech offers a Culture of Relentless Performance, a Work From Anywhere Culture, opportunities for professional growth through certification programs, mentorship, and talent investment programs, a chance to collaborate on impactful projects for top global clients, a welcoming multicultural environment, and a commitment to social sustainability values focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.,

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments Preferred Qualification: Knowledge on Python coding At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #NJP #Niche

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments will be essential in contributing to the success of projects related to IVR and call routing. Collaboration with global colleagues will be a key aspect of your role, where you will work together to create innovative solutions that make a difference in the world. Your understanding of Rally for project and test management will ensure smooth coordination and delivery of projects. If you are someone with an entrepreneurial spirit looking to make an impact in a dynamic and innovative environment, Cognizant provides the perfect platform for you. Join us in our journey of transforming clients" business models for the digital era and be part of a company that is consistently recognized as one of the most admired in the world. If you believe that this opportunity aligns with your career aspirations and values, we invite you to apply and start a conversation with us. Discover more about career opportunities at Cognizant by visiting http://www.cognizant.com/careers. Cognizant is an equal opportunity employer, and successful candidates will undergo a background check as part of the hiring process.,

As an IVR Tester with 4-6 years of experience, you will play a crucial role in ensuring the flawless performance of Interactive Voice Response systems and delivering exceptional customer experiences as part of our dynamic Quality Assurance team. Your responsibilities will include leading and executing comprehensive manual IVR testing throughout the software development lifecycle, encompassing functional, regression, integration, and user acceptance testing. You will design, develop, and maintain detailed test cases, scripts, and data for complex IVR call flows, prompts, integrations, and self-service functionalities. Rigorously validating DTMF inputs and outputs, ensuring accurate recognition, routing, and system responses will be a key part of your role. You will also test speech recognition accuracy and performance, along with text-to-speech pronunciation and voice quality to ensure clarity and natural sound. Your expertise will be utilized in analyzing system logs, call traces, network packets, and performance metrics to identify root causes of defects. You will document, track, and manage defects using bug tracking tools, providing clear insights to development teams. Collaboration with business analysts, product owners, and development teams to refine acceptance criteria and translate requirements into robust test scenarios is essential. Additionally, you will contribute to enhancing IVR testing methodologies, strategies, and best practices to optimize efficiency and overall product quality. Your technical skills should include extensive experience in manual IVR testing, a profound understanding of call flow design principles, expertise in DTMF recognition, and knowledge of core telephony concepts. Proficiency with test case management tools, defect tracking tools, API testing tools, and various testing methodologies is expected. Experience with automation tools such as Cyara Automation Tool and scripting languages for automated test execution will be advantageous. Basic understanding of SQL, network protocols, and XML/JSON for data validation is also required. You should hold a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline, along with 4-6 years of progressive experience in Quality Assurance with a focus on IVR testing. The job location is Hyderabad & Pune/Hybrid.,

ServiceNow IVR & EDM Product Analyst Total Experience- 5-6 years Relevant experience-5 years Detailed Roles & Responsbilities • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them) • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them) • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions • Experience delivering global, enterprise solutions that can scale • Experience evaluating solution options and formulating business cases • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels. • Ability to use data and analysis to drive decision-making • Outstanding communication and facilitation skills • Demonstrated ability to complete multiple tasks under pressure • Drives change laterally across regions and organizations using influence skills • Maintains a positive attitude & thrives in ambiguous work environment Mandatory skills • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred • Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus • ServiceNow Certifications are a plus • Experience in ServiceNow HRSD product implementation is a plus • Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments

IVR Testing, Selenium, API, Cyara Automation

1–9 years of experience in Genesys platforms (Cloud or On-Premise). Exp in Genesys routing strategies, IVR, and reporting tools (GAX, Pulse, Info Mart, etc.). Exp in SIP Server, Interaction Workspace, Composer, and other Genesys applications. Required Candidate profile Proficiency in scripting (VXML, JavaScript, or equivalent) and API integration. Familiarity with troubleshooting tools like Wireshark, log analysis, and system diagnostics.

Skill Set IVR testers with Automation testing experience Job Description Experience required Api testing, Sql basic exp IVR testing experience is mandatory

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Engineering,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsTechnology-Functional Testing-IVR Testing, Technology-Infrastructure-Contact Center-IVR Concepts Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT-Genesys

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Bachelor Of Computer Science,Master Of Engineering,Master Of Comp. Applications,Master Of Technology,Master of Computer Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsTechnology-Nice CXone Developer, Technology-Communication-IVR,CCT, Technology-Functional Testing-IVR Testing, Technology-Infrastructure-Contact Center-IVR Concepts Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT-Genesys

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Engineering,Bachelor Of Science,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsAmazon connect, Lex, Lambda, PythonTechnology-Communication-IVR, CCT, Technology-Functional Testing-IVR Testing, Technology-Infrastructure-Contact Center-Contact Center model, Technology-Infrastructure-Contact Center-IVR Concepts Preferred Skills: Technology-Infrastructure-Contact Center-ContactCenter model Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT

P1,C3,TSTS Experience Over 1 years of experience in designing and developing conversational AI solutions using Kore.ai, with expertise in creating chatbot and IVR flows. Actively engaged in developing Proof of Concepts (POCs) and regularly providing status updates to clients. Technical Skills Proficient in developing conversational AI solutions using Kore.ai, with strong experience in designing, implementing, and maintaining chatbot and IVR conversation flows. Skilled in debugging conversational logic and optimizing user interactions. Familiar with Agile methodologies and effective in collaborative, cross-functional team environments. Good to Have Skills Good understanding of IVR and chatbot design, conversation flow , NLP tuning, and user experience best practices. Experience with IVR testing tools such as Cyara. Understanding of prompt engineering techniques for improving responses from conversational AI models. Experienced in working any of the databases like Oracle / SQL etc

1–9 years of experience in Genesys platforms (Cloud or On-Premise). Exp in Genesys routing strategies, IVR, and reporting tools (GAX, Pulse, Info Mart, etc.). Exp in SIP Server, Interaction Workspace, Composer, and other Genesys applications. Required Candidate profile Proficiency in scripting (VXML, JavaScript, or equivalent) and API integration. Familiarity with troubleshooting tools like Wireshark, log analysis, and system diagnostics.

Dear Candidate, We are having Openings for IVR Tester @ Tech Mahindra. Below are the details. Location: Bengaluru Exp 5-7 years Skill/JD Given below: Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs. Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools. Experience with API automation using Java. Familiarity with SQL for database validation. Knowledge of API documentation tools like Swagger. Develop, execute, and maintain test cases for RESTful and SOAP APIs. Identify, log, and track defects, collaborating with developers to resolve issues. Create test plans, test cases, test scripts, and test reports. Expert in APIs security standards by testing authentication, authorization, and data protection. Work closely with developers, business analysts, and QA teams to enhance product quality. Hands on experience in UI automation using selenium. Strong understanding of BDD cucumber frameworks. Exp in Banking sector is Good to have. Interested ones please share your resumes to sa00961356@TechMahindra.com Total Yrs of Exp: Relevant exp in IVR testing: Exp in Restful API/ Soap API : Exp in Banking sector : Exp API Automation: CTC: ECTC: Offer amount (if holding any offer ) : Notice Period (LWD if serving NP ) Preferred Location: Are you having PF deduction for all companies (If not pls mention for which companies you dont have) Are You Permanent Employee for all Companies (If not Pls mention your Payroll Company Names): Thank you Tech Mahindra Team

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Work as part of Global IVR Test Engineering team for IVR Testing. Align to business partners goals for the Technology / Domain / Project and deliver goals as per agreed schedules specifications. Provide technical inputs to assist TL / APM to create project Plans schedules, effort estimates, requirement gathering analysis, risk analysis. Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence. Understand analyses changes in technology process across the Group / regions that would impact development support of builds tools. Buddy/mentor for a new recruit / TSE and SE in technical areas Ensure the project delivery does not suffer while replacing a resource Handle technical escalations for team Conduct relevant training sessions to develop skills of team members that would benefit in their day to day job / increase all round awareness of various technologies, standards processes in project. Training sessions to be conducted with appropriate training material hands on labs. Suggest implement best-in-class industry practices in the projects, as applicable. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience of IVR testing using Cyara. Must have knowledge in manual testing Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them. Document test cases Record test progress and results. Create test plans. Identify and track bugs throughout testing Identify any potential problems that users might encounter Research and analyse product features being tested. Create detailed, comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge. Should have hands on experience of Natural Language Call Starring testing (NLCE) / voice Bio testing Experience on HP QC test management tool. End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR s. Basics about Agent Toolbar Testing IVR test estimation. IVR report testing. High level understanding of Genesys platform. Knowledge of Cyara tool for test automation, Hammer tool for performance testing Should have prior experience of managing / working with global team Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods. Must able to lead / guide junior resources working on multiple projects Able to lead multiple IVR projects simultaneously You ll achieve more when you join HSBC. .

Qualifications - - Undergraduate degree or equivalent experience. 3 - 5 years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT). • 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher. • Knowledge on Python coding is preferable. • Hands-on experience in Voice BOT / NLU Testing • Hands-on experience on Text-to-speech augmentation. • Hands on experience on SSML tags, Audio Augmentation • Functional Testcase and Test data preparation. • Experience with Splunk queries and log validations. • Experience in call routing and skill-based testing. • Attention to details, strong work ethic and result orientation • Excellent communication skills with ability to work independently and as part of a team. • Proven experience identifying and managing risks. • Flexibility to support and manage multiple projects/deadlines simultaneously. • Ability to occasional work evening and weekend hours as required to support system deployments

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Sr Systems Analyst (Fiserv) The Finance Capabilities Operations team is seeking a driven professional who will be responsible for Fiserv Testing support. This role is responsible for driving system functionality validation, process alignment, and continuous improvement across key operational platforms. The ideal candidate brings deep knowledge of business processes, analytical skills, and experience in leading user acceptance testing (UAT) and defect resolution cycles. As a Senior Systems Analyst, you will take the lead as you Roles and Responsibilities: Lead end-to-end validation of business processes within system changes, enhancements, and new implementations. Collaborate with product managers, IT teams, and business stakeholders to define, document, and refine business and functional requirements. Develop, manage, and execute test plans, test cases, and UAT scenarios in alignment with process requirements. Identify, track, and coordinate resolution of system defects; ensure proper retesting and closure. Maintain and update documentation including test scripts, process flows, knowledge articles, and SOPs. Support operational readiness for system changes through documentation, training inputs, and stakeholder communication. Provide regular test status updates and insights through dashboards and reporting tools. Participate in requirement discovery sessions, design reviews, sprint ceremonies, and release planning activities. Recommend process and system enhancements based on test outcomes, root cause analysis, and stakeholder feedback. Maintain a centralized repository of test artifacts and system/process documentation. Mentor junior analysts and testers, providing support and best practices. Skills: Experience in/with BSc in Computer Science, Engineering, or a related field or related field (or equivalent experience). 5+ years of experience in systems or business analysis, preferably within operations Strong experience with system testing, defect tracking, and UAT coordination. Proficiency in tools such as JIRA, Confluence, ServiceNow, or similar platforms. Solid understanding of business process modeling and workflow documentation. Excellent problem-solving and critical-thinking skills. Strong communication skills with ability to work across technical and non-technical audiences. Ability to manage multiple priorities and work effectively in cross-functional teams. Familiarity with Agile or Waterfall development methodologies. Preferable experience with Python, Automation, Selenium, TSYS and IVR Testing

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Work as part of Global IVR Test Engineering team for IVR Testing. Align to business partners goals for the Technology / Domain / Project and deliver goals as per agreed schedules & specifications. Provide technical inputs to assist TL / APM to create project Plans & schedules, effort estimates, requirement gathering & analysis, risk analysis. Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence. Understand & analyses changes in technology & process across the Group / regions that would impact development & support of builds & tools. Buddy/mentor for a new recruit / TSE and SE in technical areas Ensure the project delivery does not suffer while replacing a resource Handle technical escalations for team Conduct relevant training sessions to develop skills of team members that would benefit in their day to day job / increase all round awareness of various technologies, standards & processes in project. Training sessions to be conducted with appropriate training material & hands on labs. Suggest & implement best-in-class industry practices in the projects, as applicable. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience of IVR testing using Cyara. Must have knowledge in manual testing & Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them. Document test cases Record test progress and results. Create test plans. Identify and track bugs throughout testing Identify any potential problems that users might encounter Research and analyse product features being tested. Create detailed, comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge. Should have hands on experience of Natural Language Call Starring testing (NLCE) / voice Bio testing Experience on HP QC test management tool. End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR s. Basics about Agent Toolbar Testing IVR test estimation. IVR report testing. High level understanding of Genesys platform. Knowledge of Cyara tool for test automation, Hammer tool for performance testing Should have prior experience of managing / working with global team Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods. Must able to lead / guide junior resources working on multiple projects Able to lead multiple IVR projects simultaneously You ll achieve more when you join HSBC. .

Roles and Responsibilities Accurately code medical records using CPT, ICD-10, and HCPCS codes. Conduct IVR testing and SDS (Systems Development Survey) certification as required. Ensure compliance with regulatory guidelines and industry standards for medical coding. Collaborate with healthcare providers to resolve any discrepancies or issues related to coding. Maintain confidentiality and adhere to HIPAA regulations.