22 Ivr Testing Jobs

Description - Internal Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Shift Time: 3:30 PM to 1:00 AM IST With every role in the company, each position has a requi...

You should have an overall experience of 4-6 years with past experience in IVR testing. Familiarity with Cyara automation tool will be an added advantage. Your responsibilities will include manual testing, creating clear test cases, documenting test cases, performing risk analysis, recording test progress, and results. You will need to identify, track, and report bugs, as well as anticipate potential user problems. You must have a strong knowledge of software QA methodologies and tools, along with the ability to create detailed and well-structured test plans and test cases. Experience in IVR testing and banking domain knowledge is required. Familiarity with HP QC test management tool is pref...

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proa...

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment ...

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments wi...

As an IVR Tester with 4-6 years of experience, you will play a crucial role in ensuring the flawless performance of Interactive Voice Response systems and delivering exceptional customer experiences as part of our dynamic Quality Assurance team. Your responsibilities will include leading and executing comprehensive manual IVR testing throughout the software development lifecycle, encompassing functional, regression, integration, and user acceptance testing. You will design, develop, and maintain detailed test cases, scripts, and data for complex IVR call flows, prompts, integrations, and self-service functionalities. Rigorously validating DTMF inputs and outputs, ensuring accurate recognitio...

ServiceNow IVR & EDM Product Analyst Total Experience- 5-6 years Relevant experience-5 years Detailed Roles & Responsbilities • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them) • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them) • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions • Experience delivering global, enterprise solutions that can scale • Experience evaluating solution options and formulating business cases • Ability to gain alignment between the technology and business strategy by proacti...

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result...

IVR Testing, Selenium, API, Cyara Automation

1–9 years of experience in Genesys platforms (Cloud or On-Premise). Exp in Genesys routing strategies, IVR, and reporting tools (GAX, Pulse, Info Mart, etc.). Exp in SIP Server, Interaction Workspace, Composer, and other Genesys applications. Required Candidate profile Proficiency in scripting (VXML, JavaScript, or equivalent) and API integration. Familiarity with troubleshooting tools like Wireshark, log analysis, and system diagnostics.

Skill Set IVR testers with Automation testing experience Job Description Experience required Api testing, Sql basic exp IVR testing experience is mandatory

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Engineering,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluati...

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Bachelor Of Computer Science,Master Of Engineering,Master Of Comp. Applications,Master Of Technology,Master of Computer Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domain...

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Engineering,Bachelor Of Science,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluati...

P1,C3,TSTS Experience Over 1 years of experience in designing and developing conversational AI solutions using Kore.ai, with expertise in creating chatbot and IVR flows. Actively engaged in developing Proof of Concepts (POCs) and regularly providing status updates to clients. Technical Skills Proficient in developing conversational AI solutions using Kore.ai, with strong experience in designing, implementing, and maintaining chatbot and IVR conversation flows. Skilled in debugging conversational logic and optimizing user interactions. Familiar with Agile methodologies and effective in collaborative, cross-functional team environments. Good to Have Skills Good understanding of IVR and chatbot...

1–9 years of experience in Genesys platforms (Cloud or On-Premise). Exp in Genesys routing strategies, IVR, and reporting tools (GAX, Pulse, Info Mart, etc.). Exp in SIP Server, Interaction Workspace, Composer, and other Genesys applications. Required Candidate profile Proficiency in scripting (VXML, JavaScript, or equivalent) and API integration. Familiarity with troubleshooting tools like Wireshark, log analysis, and system diagnostics.

Dear Candidate, We are having Openings for IVR Tester @ Tech Mahindra. Below are the details. Location: Bengaluru Exp 5-7 years Skill/JD Given below: Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs. Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools. Experience with API automation using Java. Familiarity with SQL for database validation. Knowledge of API documentation tools like Swagger. Develop, execute, and maintain test cases for RESTful and SOAP APIs. Identify, log, and track defects, collaborating with developers to resolve issues. Create test plans, test cases, test scripts,...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

Qualifications - - Undergraduate degree or equivalent experience. 3 - 5 years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT). • 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher. • Knowledge on Python coding is preferable. • Hands-on experience in Voice BOT / NLU Testing • Hands-on experience on Text-to-speech augmentation. • Hands on experience on SSML tags, Audio Augmentation • Functional Testcase and Test data preparation. • Experience with Splunk queries and log validations. • Experience in call routing and skill-based testing. • Attention to details, strong work ethic and resul...

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

Roles and Responsibilities Accurately code medical records using CPT, ICD-10, and HCPCS codes. Conduct IVR testing and SDS (Systems Development Survey) certification as required. Ensure compliance with regulatory guidelines and industry standards for medical coding. Collaborate with healthcare providers to resolve any discrepancies or issues related to coding. Maintain confidentiality and adhere to HIPAA regulations.