38 Ivr Testing Jobs

As an IVR Tester at our company in Mumbai, you will be responsible for the following: - Testing IVR systems to ensure they function correctly and meet the required specifications - Identifying and reporting any bugs or issues in the IVR system - Collaborating with the development team to troubleshoot and resolve any issues - Writing test cases and test scripts for the IVR system - Conducting manual and automated tests to ensure the quality of the IVR system There are no specific qualifications required for this role. However, having 1-3 years of experience in IVR testing would be an advantage. If you are looking to work in a dynamic environment where you can contribute to the testing of IVR ...

5+ years of experience in testing the IVR systems including understanding the call flows, call routing logic Experience with speech recognition (NLP), DTMF, call routing, CTI, skill-based routing At least 2 years of experience in automation testing using Cyara test automation for monitoring and regression Experience in testing the APIs Good experience in SQL Good understanding in Agile methodologies Good to have experience in validating Genesys contact center cloud components Develops, maintains and upgrades manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans. Knowledge of methods, tools and technology used in so...

Role & responsibilities ob Title: Performance Tester IVRS (Interactive Voice Response System) Role Summary: Responsible for planning, designing, executing, and analyzing performance and load tests for IVRS applications to ensure optimal system performance, scalability, and reliability. Key Responsibilities: Analyze IVRS architecture, call flow, and integration with backend systems. Design and develop performance test scripts for IVR call scenarios using tools like LoadRunner, JMeter, or Hammer CallMaster. Execute load, stress, endurance, and spike tests to assess IVR response time and call-handling capacity. Identify performance bottlenecks across telephony, middleware, and backend component...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Technology,Master Of Engineering,Master Of Comp. Applications Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and ...

Role & responsibilities Role and Responsibilities Must have 3+ years of experience in the required skills below. Candidate with Strong and deep understanding of IVR projects. Proficient in IVR Call Flow Testing using Dialog flow and Cyara, including Google Dialog flow simulation. Experience in Automation Testing and Web Service Testing Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set timelines and quality standards - Mandatory. Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing tech...

Job Title : Genesys Test Engineer Location : Hyderabad Position : Full Time Required Experience : 4+ years Work Mode : Hybrid Timings : 2PM - 11 PM IST Job Description (Job Summary/Roles & Responsibilities): A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will contribute across the Software Development Life Cycle (SDLC) including requirements analysis, test planning, automation, execution, deployment, and post-release support for medium to high complexity business capabilities and products. Your role will ensure the delivery of robust, scalable, and high-quality IVR systems using both Genes...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Testing Manager QA Automation with 12+ years of experience in leading automation testing teams for Contact Cent...

You will be responsible for testing IVR and API automation, identifying areas for proposing API automation, and leading a team in Agile methodology. Your key responsibilities will include: - Creating test plans, scenarios, cases, and executing tests - Managing test data effectively - Demonstrating team-leading skills It is mandatory to have experience in IVR testing and API automation, along with knowledge of Agile practices. Good to have skills include Java, Selenium, and BDD Framework. Excellent communication, JIRA proficiency, and stakeholder management are also crucial for this role. Qualifications required for this position: - 8-10 years of experience in IT testing - Proficiency in API ...

5+ years of experience in testing with proven capability in test automation. Experience in Financial Services - Banking domain. Demonstrate experience in developing framework and test automation solutions for API and web based user interfaces. Strong hands-on experience in IVR testing using Cyara automation tool. Strong hands-on experience working on cloud-based Contact Center Amazon Connect. Knowledge on chatbot testing. Experience in using JIRA tool. Experience in all aspects of testing including Functional System Testing, Integration (SIT), End to End, Regression and UAT Testing using a variety of manual and automated techniques. Experience in preparing Test Strategy, Test Plan and Test S...

Primary Responsibilities: Test Planning and Execution: Develop, document, and execute comprehensive test strategies and plans for AI agents built using Google Conversational Agents. Conduct testing for IVR systems using Cyara to ensure robustness, reliability, and scalability. Perform end-to-end testing for conversational AI workflows, including intent recognition, context handling, and response accuracy UI Testing: Conduct User Interface (UI) testing to ensure the AI agent's front-end components are functioning seamlessly. Identify and troubleshoot UI design issues, including responsiveness and accessibility Automation Testing: Design, develop, and maintain automated test scripts for repeti...

6+ years of experience of IVR testing. Must have knowledge in manual testing & Strong knowledge of software QA methodologies tools and processes in writing clear concise and precise test cases and executing them. Document test cases Perform and document risk analysis. Research and analyse product features being tested. Create detailed comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge. End To End IVR testing experience will be beneficial from call dialling in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice B...

Work as part of Global IVR Test Engineering team for IVR Testing. Align to business partners goals for the Technology / Domain / Project and deliver goals as per agreed schedules specifications. Provide technical inputs to assist TL / APM to create project Plans schedules, effort estimates, requirement gathering analysis, risk analysis. Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence. Understand analyses changes in technology process across the Group / regions that would impact development support of builds tools. Buddy/mentor for a new recruit / TSE and SE in technical areas Ensure the projec...

Hi, Please share your updated resume with below details : Total Exp in Automation Tester: 5-7 years of experience in Quality Engineering IVR Automation Test Engineer IVR Functional Consultant Creation of functional requirements based on business client end user needs Experience in technical writing Experience working on large complex projects Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and or contact center practices procedures IVR knowledge of call flows automation self service IVR Complex ACD testing both speech and DTMF Automation testing using Cyara or similar tools Smoke testing System integration testing regression testi...

About The Role Project Role : Quality Engineering Lead (Test Lead) Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills : Functional Test Planning Good to have skills : NA Minimum 5 year(s) of experience is requir...

Description - Internal Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Shift Time: 3:30 PM to 1:00 AM IST With every role in the company, each position has a requi...

You should have an overall experience of 4-6 years with past experience in IVR testing. Familiarity with Cyara automation tool will be an added advantage. Your responsibilities will include manual testing, creating clear test cases, documenting test cases, performing risk analysis, recording test progress, and results. You will need to identify, track, and report bugs, as well as anticipate potential user problems. You must have a strong knowledge of software QA methodologies and tools, along with the ability to create detailed and well-structured test plans and test cases. Experience in IVR testing and banking domain knowledge is required. Familiarity with HP QC test management tool is pref...

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proa...

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment ...

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments wi...

As an IVR Tester with 4-6 years of experience, you will play a crucial role in ensuring the flawless performance of Interactive Voice Response systems and delivering exceptional customer experiences as part of our dynamic Quality Assurance team. Your responsibilities will include leading and executing comprehensive manual IVR testing throughout the software development lifecycle, encompassing functional, regression, integration, and user acceptance testing. You will design, develop, and maintain detailed test cases, scripts, and data for complex IVR call flows, prompts, integrations, and self-service functionalities. Rigorously validating DTMF inputs and outputs, ensuring accurate recognitio...

ServiceNow IVR & EDM Product Analyst Total Experience- 5-6 years Relevant experience-5 years Detailed Roles & Responsbilities • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them) • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them) • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions • Experience delivering global, enterprise solutions that can scale • Experience evaluating solution options and formulating business cases • Ability to gain alignment between the technology and business strategy by proacti...

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result...

IVR Testing, Selenium, API, Cyara Automation