6 Ivr Testing Jobs

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Work as part of Global IVR Test Engineering team for IVR Testing. Align to business partners goals for the Technology / Domain / Project and deliver goals as per agreed schedules specifications. Provide technical inputs to assist TL / APM to create project Plans schedules, effort estimates, requirement gathering analysis, risk analysis. Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence. Understand analyses changes in technology process across the Group / regions that would impact development support of builds tools. Buddy/mentor for a new recruit / TSE and SE in technical areas Ensure the project delivery does not suffer while replacing a resource Handle technical escalations for team Conduct relevant training sessions to develop skills of team members that would benefit in their day to day job / increase all round awareness of various technologies, standards processes in project. Training sessions to be conducted with appropriate training material hands on labs. Suggest implement best-in-class industry practices in the projects, as applicable. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience of IVR testing using Cyara. Must have knowledge in manual testing Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them. Document test cases Record test progress and results. Create test plans. Identify and track bugs throughout testing Identify any potential problems that users might encounter Research and analyse product features being tested. Create detailed, comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge. Should have hands on experience of Natural Language Call Starring testing (NLCE) / voice Bio testing Experience on HP QC test management tool. End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR s. Basics about Agent Toolbar Testing IVR test estimation. IVR report testing. High level understanding of Genesys platform. Knowledge of Cyara tool for test automation, Hammer tool for performance testing Should have prior experience of managing / working with global team Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods. Must able to lead / guide junior resources working on multiple projects Able to lead multiple IVR projects simultaneously You ll achieve more when you join HSBC. .

Qualifications - - Undergraduate degree or equivalent experience. 3 - 5 years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT). • 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher. • Knowledge on Python coding is preferable. • Hands-on experience in Voice BOT / NLU Testing • Hands-on experience on Text-to-speech augmentation. • Hands on experience on SSML tags, Audio Augmentation • Functional Testcase and Test data preparation. • Experience with Splunk queries and log validations. • Experience in call routing and skill-based testing. • Attention to details, strong work ethic and result orientation • Excellent communication skills with ability to work independently and as part of a team. • Proven experience identifying and managing risks. • Flexibility to support and manage multiple projects/deadlines simultaneously. • Ability to occasional work evening and weekend hours as required to support system deployments

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Sr Systems Analyst (Fiserv) The Finance Capabilities Operations team is seeking a driven professional who will be responsible for Fiserv Testing support. This role is responsible for driving system functionality validation, process alignment, and continuous improvement across key operational platforms. The ideal candidate brings deep knowledge of business processes, analytical skills, and experience in leading user acceptance testing (UAT) and defect resolution cycles. As a Senior Systems Analyst, you will take the lead as you Roles and Responsibilities: Lead end-to-end validation of business processes within system changes, enhancements, and new implementations. Collaborate with product managers, IT teams, and business stakeholders to define, document, and refine business and functional requirements. Develop, manage, and execute test plans, test cases, and UAT scenarios in alignment with process requirements. Identify, track, and coordinate resolution of system defects; ensure proper retesting and closure. Maintain and update documentation including test scripts, process flows, knowledge articles, and SOPs. Support operational readiness for system changes through documentation, training inputs, and stakeholder communication. Provide regular test status updates and insights through dashboards and reporting tools. Participate in requirement discovery sessions, design reviews, sprint ceremonies, and release planning activities. Recommend process and system enhancements based on test outcomes, root cause analysis, and stakeholder feedback. Maintain a centralized repository of test artifacts and system/process documentation. Mentor junior analysts and testers, providing support and best practices. Skills: Experience in/with BSc in Computer Science, Engineering, or a related field or related field (or equivalent experience). 5+ years of experience in systems or business analysis, preferably within operations Strong experience with system testing, defect tracking, and UAT coordination. Proficiency in tools such as JIRA, Confluence, ServiceNow, or similar platforms. Solid understanding of business process modeling and workflow documentation. Excellent problem-solving and critical-thinking skills. Strong communication skills with ability to work across technical and non-technical audiences. Ability to manage multiple priorities and work effectively in cross-functional teams. Familiarity with Agile or Waterfall development methodologies. Preferable experience with Python, Automation, Selenium, TSYS and IVR Testing

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Work as part of Global IVR Test Engineering team for IVR Testing. Align to business partners goals for the Technology / Domain / Project and deliver goals as per agreed schedules & specifications. Provide technical inputs to assist TL / APM to create project Plans & schedules, effort estimates, requirement gathering & analysis, risk analysis. Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence. Understand & analyses changes in technology & process across the Group / regions that would impact development & support of builds & tools. Buddy/mentor for a new recruit / TSE and SE in technical areas Ensure the project delivery does not suffer while replacing a resource Handle technical escalations for team Conduct relevant training sessions to develop skills of team members that would benefit in their day to day job / increase all round awareness of various technologies, standards & processes in project. Training sessions to be conducted with appropriate training material & hands on labs. Suggest & implement best-in-class industry practices in the projects, as applicable. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience of IVR testing using Cyara. Must have knowledge in manual testing & Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them. Document test cases Record test progress and results. Create test plans. Identify and track bugs throughout testing Identify any potential problems that users might encounter Research and analyse product features being tested. Create detailed, comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge. Should have hands on experience of Natural Language Call Starring testing (NLCE) / voice Bio testing Experience on HP QC test management tool. End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR s. Basics about Agent Toolbar Testing IVR test estimation. IVR report testing. High level understanding of Genesys platform. Knowledge of Cyara tool for test automation, Hammer tool for performance testing Should have prior experience of managing / working with global team Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods. Must able to lead / guide junior resources working on multiple projects Able to lead multiple IVR projects simultaneously You ll achieve more when you join HSBC. .

Roles and Responsibilities Accurately code medical records using CPT, ICD-10, and HCPCS codes. Conduct IVR testing and SDS (Systems Development Survey) certification as required. Ensure compliance with regulatory guidelines and industry standards for medical coding. Collaborate with healthcare providers to resolve any discrepancies or issues related to coding. Maintain confidentiality and adhere to HIPAA regulations.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Genesys Overall 4-6 yr experience Past experience of IVR testing is required Cyara automation tool experience will be added advantage Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.