36 Genesys Cloud Jobs

At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000+ employees working in 100+ offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 75 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team. What is the Senior Engineer-Communications group responsible for Our Communication Services team ensures the stability of Data & Voice infrastructure across our 100+ offices. The team is spread across the globe. This posi...

Role Overview: With over 15 years of experience in software delivery and implementation, particularly within Customer Operations and Sales Operations domains, you will be responsible for deploying technology solutions for large clients. Your focus will be on automation, digital transformation, and ensuring customer success. As an assertive decision-maker, you will have the autonomy to determine objectives and strategies for critical assignments. Your strong analytical and problem-solving capabilities will be crucial in efficiently resolving complex issues. Collaboration with cross-functional teams and stakeholders at all organizational levels will be a key aspect of your role. Key Responsibi...

Design, implement, and maintain CTI solutions ensuring seamless system integration. Lead advanced troubleshooting to ensure performance, security, and reliability. Drive enhancements to optimize user experience and operational efficiency.

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary responsibility will be to ensure the stability of Data & Voice infrastructure across 100+ offices globally. This includes providing operational support and vendor oversight for the Voice & Data infrastructure at office locations throughout the organization. Specifically, you will be based in the Franklin Hyderabad office. Your key responsibilities in this role will include: - Working in partnership with the broader Technology teams to support the Genesys contact environment - Leading the migration and consolidation of multiple contact center environments - Managing the infrastructure following es...

Hiring! C2H!!! Job Summary: The Senior Genesys Engineer is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys Cloud Genesys Engage environments Develop scalable and resilient solutions to support high-volume contact centers Ensure the architecture meets current busines...

Hiring! C2H!!! Key Responsibilities Lead the design and architectural strategy for complex Genesys Cloud Genesys Engage environments Develop scalable and resilient solutions to support high-volume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AI powered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and oth...

Role & responsibilities - 10+ Years experience in Genesys cloud environment with strong technical capabilities in implementation , designing call flows , Architect tool , SIP etc Interested candidates, please reach out to suganthi@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

Were Hiring: Genesys PureConnect Engineer (Tier 3) Responsibilities : 7+ years of experience in Genesys PureConnect Strong background in troubleshooting, support, and maintenance of Genesys PureConnect environments Qualifications : Bachelors degree or equivalent in Computer Science or related field Development experience with programming languages SQL database or relational database skills Interested candidates, please reach out to suganthi.a@servion.com Please apply only if your profile matches the requirements and you are available to join shortly.

Experience - 8 to 12 yrs Work mode - remote ( quarterly visit to Gurugram office for 8 days) Shift Time - 12pm to 9 PM AC cab available for pick and drop in Delhi / NCR. Must have Genesys Cloud Certification. Please reply on -naina@yeslandmark.com Required Candidate profile Should have worked in Genesys Cloud, Omnichannel contact center , SIP trunking , SIP traces, Rest API / Web Services. knoweldge in AI bots, ci/cd pipeline genesys Cx as code. Perks and benefits Fixed CTC + Joining Bonus + ESOPS

As a candidate for this position, you should possess the ability to build Dashboards within Genesys that cater to agents, supervisors, managers, and directors. Your experience should include hands-on knowledge of Genesys Cloud and AI capabilities, with a focus on Co-pilot and natural language processing (NLP) models. Proficiency in Cloud APIs and web services is essential to seamlessly integrate the Dashboards with various business applications. A solid understanding of cloud architecture and the deployment of best practices within a Genesys environment is necessary to ensure security and scalability. You should demonstrate a proven track record of managing the full project lifecycle, starti...

1.Genesys Cloud CX | IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration 2.CX Specialist | Genesys Cloud, IVR, Bots, WFM, CRM & Omnichannel Solutions 3.Genesys Cloud CX Expert – IVR, Bots, CRM, WFM, Omnichannel Integration

Job Summary Over 15 years of experience in software delivery and implementation, specifically within Customer Operations and Sales Operations domains. Extensive background in deploying technology solutions for large clients, focusing on automation, digital transformation, and customer success. Proficient in implementing both in-house and third-party solutions (e.g., AWS Connect, Genesys Cloud, Salesforce, Zendesk), including hands-on collaboration with product vendors. Strong analytical and problem-solving capabilities to resolve complex issues efficiently. Assertive decision-maker with autonomy in determining objectives and strategies for critical assignments. Skilled in collaborating with ...

Responsibilities Produce functional design documentation based on gathered business requirements. Lead the deployment of Genesys Cloud solutions, including setup, configuration and customization to meet business functional requirements. Provide technical support during and after implementation, troubleshooting issues and ensuring optimal performance. Assist support teams with incident ownership through to resolution. This includes being part of an out-of-hours on-call support rota. Conduct training sessions for end-users and create comprehensive documentation for system configurations and processes. Provide technical guidance and support to other team members. Actively encourage, drive techn...

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of indust...

Job Description: Senior Telephony Systems Engineer Position Overview We are seeking an experienced Senior Telephony Systems Engineer to join our engineering team. This role requires a technical expert with deep knowledge in designing, testing, and implementing comprehensive telephony solutions. The successful candidate will be responsible for architecting and managing complex communication systems that support our enterprise operations and customer experience initiatives. Key Responsibilities Design & Architecture Design end-to-end telephony solutions including IVR systems, call center infrastructure, and workforce management platforms Develop technical specifications and system architecture...

We are looking for a highly skilled and dedicated Genesys Engage / Service Management Specialist to join our team. The ideal candidate will be responsible for the implementation, maintenance, and optimization of Genesys Engage contact center solutions, ensuring seamless service delivery and efficient customer interactions. This role requires strong expertise in Genesys platforms, a solid understanding of IT Service Management (ITSM) principles, and the ability to enhance our overall customer experience strategy. Roles and Responsibilities: Implement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting. ...

Urgent Requirement for Genesys Developer and Architect (Pan India) (UK Shift) Must have hands on experience in Genesys Cloud CX Architect, contact center, IVR Flows, Voice Bot and Digital Bot flows. Genesys Cloud.

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead ...

Oversee the comprehensive design of IVR/Chat CCaaS solutions that are tailored to the unique needs of our clients, leveraging industry-leading technologies and platforms. Lead fact-finding discovery sessions with client stakeholders to ensure alignment of requirements Client Management: Managing customer communication & relationships Guide the client on technology evaluation, technical thought leadership and direction for Conversational AI projects Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals Showcase thought leadership on technology roadmaps, agile development methodologies and best practices Chall...

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (...

Experience - 4 to 12 yrs Work mode - remote ( quarterly visit to Gurugram office for 8 days) Shift Time - 12pm to 9 PM AC cab available for pick and drop in Delhi / NCR. Must have Genesys Cloud Certification. Please reply on -smita@yeslandmark.com Required Candidate profile Should have worked in Genesys Cloud, Omnichannel contact center , SIP trunking , SIP traces, Rest API / Web Services. knoweldge in AI bots, ci/cd pipeline genesys Cx as code. Perks and benefits Fixed CTC + Joining Bonus + ESOPS

10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging). Knowledge of Genesys Architect, IRD a...

Dear Candidate, Please review the job description carefully. If your skills and experience align with the requirements, we encourage you to apply Experience : 7 -13 Years Location : Gurugram Work Mode : Work from Office Objective: The Genesys Senior Architect / Lead Engineer is responsible for designing, implementing, optimizing, and maintaining enterprise-level Genesys solutions . This includes GIRecording (GIR), Genesys Voice Platform (GVP), IVR, Composer, E-Services, and Outbound solutions . The ideal candidate will have 10+ years of experience in Genesys platforms, deep technical expertise, and a strong understanding of cloud migration strategies, AI, and analytics. Key Responsibilities ...

Design, implement & troubleshoot Genesys Cloud/Engage contact center solutions. Develop call flows, routing, APIs, and integrate with CRM/Siebel. Skilled in IVR, NICE, cloud platforms, debugging logs, and optimizing strategy for call handling.

The Strategy & Consulting Global Network SONG Practice Genesys Job Title - Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6- Senior Manager Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consulta...