58 Genesys Cloud Jobs

-Genesys Cloud expert -Architect flow design, SIP/Telephony, API integration, AI & automation -Skills in omnichannel, Terraform & cloud security. -Any genesys certification (MANDATORY) Contact- ashi@yeslandmark.com +91 9120205383 Perks and benefits Joining bonus, insurance , ESOP, Maternity Leaves

About Position: We are seeking a seasoned Genesys Cloud Solution Architect to lead the design, migration, and optimization of CCaaS platforms in a digital-first environment. This role is critical for driving transformation from legacy on-prem systems to modern cloud-based solutions, ensuring seamless integration with Salesforce and delivering exceptional customer experiences. Role: Genesys Cloud Solution Architect Location:All Persistent Locations Experience: 10+ Years Job Type: Full Time Employment What You'll Do: Lead migration from Genesys Engage (on-prem) to Genesys Cloud (GCCX). Architect and implement CCaaS solutions integrated with Salesforce Service Cloud and Sales Cloud. Optimize an...

Job Title: Genesys Cloud CX Developer Location: Pune/Hyderabad (Hybrid) Experience Required: 4+ years in Genesys Development (including Genesys Cloud CX) Employment Type: 12-Month Contract to Extend Job Summary: We are seeking an experienced Genesys Cloud CX Developer to design, develop, and maintain custom applications and integrations within the Genesys Cloud CX ecosystem. The ideal candidate will be passionate about leveraging APIs, SDKs, and automation tools to enhance contact center capabilities and deliver tailored customer engagement solutions. Key Responsibilities: Design, develop, and maintain custom applications and integrations within the Genesys Cloud CX environment. Work with AP...

Hi Job Seekers, We have an opening for a Genesys Developer position. Please go through the below job description, and if interested, share your updated CV at upendra.gonthini@solugenix.com with the subject line Application for Genesys Developer. Job Title : Genesys Developer Location : Hyderabad / Bangalore Position : Full Time Work Mode : Hybrid Required Experience : 3+ years Timings : 2-11 PM IST Notice Period : Immediate to Max 30 Days Description: As a Genesys Engage and Cloud Developer in the offshore support team, you will be responsible for maintaining, enhancing, and supporting Genesys-based customer interaction solutions. This includes both on-premises (Genesys Engage) and cloud-bas...

Job Title : Genesys Test Engineer Location : Hyderabad Position : Full Time Required Experience : 4+ years Work Mode : Hybrid Timings : 2PM - 11 PM IST Job Description (Job Summary/Roles & Responsibilities): A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will contribute across the Software Development Life Cycle (SDLC) including requirements analysis, test planning, automation, execution, deployment, and post-release support for medium to high complexity business capabilities and products. Your role will ensure the delivery of robust, scalable, and high-quality IVR systems using both Genes...

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Col...

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary responsibility will be to ensure the stability of Data & Voice infrastructure across 100+ global offices. You will provide operational support and vendor oversight for Voice & Data infrastructure, playing a crucial role in supporting businesses and employees worldwide. Specifically, you will be based at the Franklin Hyderabad office. Your key responsibilities will include: - Leading the Contact center & Voice Infrastructure environment - Managing and enhancing the infrastructure in line with operational practices - Defining and enforcing standards for operation - Overseeing vendor performance to ...

Role & responsibilities Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals. Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations. Design scalable solutions for customer onboarding, relationship management, and service automation. Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR). Develop and manage customer journeys, case workflows, and omni-channel service strategies. Ensure compliance with financial regulations and data privacy standards. Conduct stakeholder workshops, training...

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989...

Experience Required: Minimum 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc. with expertise in designing, implementing, and supporting enterprise-grade contact center solutions. Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms. Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrations, ...

Role Overview: You will be leading global delivery and client relationship management for multiple projects in Capgemini's Connected Marketing Operations practice. The main focus will be on providing Content Operations, Campaign Services, and Performance Marketing solutions to drive marketing and sales outcomes for top fortune 500 clients. If you are motivated by hyper growth challenges and enjoy impressing clients with innovative solutions, this leadership role may be the perfect fit for you. Key Responsibilities: - Lead a large team across the globe for interaction operations including voice, chat, email, and data - Fully responsible for meeting business SLAs - Support and drive the digita...

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description We are seeking an experienced and dynamic Senior Product Manager ...

Requirements 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated. Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery. At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area. Master`s degree and more than 12 years of professional experience in the field of communication or CCaaS/IT-services G...

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Immediate Joiners preferred. Telephony Engineer Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic....

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Col...

As a Project Manager or Delivery Manager specializing in call center technologies and customer interaction solutions, your role will involve overseeing end-to-end delivery of call center solution projects. Your key responsibilities will include: - Leading and managing the full project lifecycle of call center solution implementations, such as IVR, CTI, ACD, CRM integration, etc. - Serving as the primary point of contact for clients throughout the project execution phase. - Defining project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinating internal resources and third parties/vendors to ensure seamless project execution. - Tracking project progress, managin...

As an experienced developer, your role will involve developing high-quality applications and designing scalable code. Here are the details of your responsibilities: - Demonstrate product expertise. - Troubleshoot issues within the Genesys Cloud environment, including SIP & Network. - Understand Architect Call Flow changes in Genesys Cloud. - Assess complex situations and make appropriate recommendations. - Initiate and suggest process improvements to enhance efficiencies for supporting Genesys solutions. - Adhere to support processes and best practices. - Prepare and/or review functional requirements documentation. - Work with clients to help them understand best practices for a VoIP telepho...

As a Junior Technical Support Engineer for Genesys Cloud-related projects at Miratech, you will be responsible for performing minor updates, upgrades, and changes to callflows, as well as timely resolving client issues within the PST time zone. Your role will involve working full-time and remotely, presenting a great opportunity for a quick learner who is customer-focused, patient, and detail-oriented, and willing to work collaboratively in a team environment while developing support services and expanding knowledge of Genesys technology. **Responsibilities:** - Receiving and processing requests per alerts and calls within the defined SLA. - Clarifying incoming requests with customers, creat...

Job Description You will be joining TechFastConsult as an Oracle SBC Engineer for a full-time hybrid role based in Mumbai, with some flexibility for remote work. Your primary responsibilities will include designing, implementing, and managing Oracle Session Border Controllers for clients. You will collaborate with cross-functional teams to ensure systems meet functional and non-functional requirements, troubleshoot and resolve issues, and maintain up-to-date documentation. Key Responsibilities - Installation and configuration of Oracle SBCs, including SIP trunks, access profiles, media profiles, and more. - Deep SIP expertise for call routing, troubleshooting, and protocol-level analysis. - ...

Role & responsibilities Hiring Alert at Value Health Inc. Position: Voice AI Integration Consultant CCaaS & Telephony Architect Location: Remote/Office Engagement Type: Contract / Consultant / Part-Time Support Open Positions: 1 About the Role Value Health Inc. is seeking a seasoned Voice AI & Call Center Integration Consultant to assist our team in implementing and stabilizing voice AI solutions integrated with call center platforms such as NICE CXone, Genesys Cloud, and Amazon Connect . This is a critical hands-on role to mentor, architect, and troubleshoot our integration stack across SIP trunking, PBX systems, voice pipelines , and LLM-powered voice bots . You’ll work closely with our pr...

-Genesys Cloud expert -Architect flow design, SIP/Telephony, API integration, AI & automation -skills in omnichannel, Terraform & cloud security. -any genesys certification mandatory Interested candidate can contact- ashi@yeslandmark.com 9120205383

At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000+ employees working in 100+ offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 75 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team. What is the Senior Engineer-Communications group responsible for Our Communication Services team ensures the stability of Data & Voice infrastructure across our 100+ offices. The team is spread across the globe. This posi...

Role Overview: With over 15 years of experience in software delivery and implementation, particularly within Customer Operations and Sales Operations domains, you will be responsible for deploying technology solutions for large clients. Your focus will be on automation, digital transformation, and ensuring customer success. As an assertive decision-maker, you will have the autonomy to determine objectives and strategies for critical assignments. Your strong analytical and problem-solving capabilities will be crucial in efficiently resolving complex issues. Collaboration with cross-functional teams and stakeholders at all organizational levels will be a key aspect of your role. Key Responsibi...

Design, implement, and maintain CTI solutions ensuring seamless system integration. Lead advanced troubleshooting to ensure performance, security, and reliability. Drive enhancements to optimize user experience and operational efficiency.