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Genesys Cloud expert

Genesys Cloud expert

Infosys

5 - 10 years

8 - 13 Lacs

pune chennai bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

genesys jsp voip j2ee sip genesys cloud

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Role Overview:

Genesys Cloud Specialist

Key Responsibilities:

Design, develop, and implement solutions using
Genesys Cloud CX
and
Genesys On-Prem
platforms.
Work on
Composer development
and configuration of various Genesys components.
Develop advanced
Java (J2EE/JSP)
applications and/or
API integrations
for seamless connectivity.
Collaborate with cross-functional teams to ensure smooth integration with
VOIP/SIP/CTI standards and technologies
.
Troubleshoot and optimize Genesys environments for performance and scalability.
Stay updated with Genesys Cloud CX best practices and emerging technologies.

Required Skills & Experience:

4+ years
of hands-on experience with Genesys solutions (On-Prem and Cloud).
Strong understanding of
Genesys components
and
Composer development
.
Proficiency in
Advanced Java (J2EE/JSP)
and/or
API development and scripting integrations
.
Solid background in
Telecommunication technologies
, including
VOIP, SIP, and CTI standards
.
Excellent problem-solving and analytical skills.

Preferred Certifications:

Genesys Cloud CX Certified Professional
Genesys Cloud CX Architect Specialist

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