General Manager Travel Partnerships (Hotel & Travel Partnership)

Location:

Role Overview

As GM Travel Partnerships, you will lead the strategy and execution for building and scaling our supply-side travel partner network. You will be responsible for sourcing and managing partnerships across hotels, stays, experience providers, OTAs, Destination Management Companies (DMCs), and other travel-service suppliers across the world.

Your mission: to create a broad, high-quality, high-margin supply base that powers our concierge and recommendation engine — delivering excellent experiences while maximizing profitability.

Key Responsibilities

• Partnership Strategy & Supply Network Development:

  Define and execute the roadmap for partner acquisition covering hotels, b2b aggregators, stays, experiences, DMCs, OTAs — ensuring coverage across geographies and customer segments (luxury, mid, niche, offbeat, experience-based).

• Supplier Onboarding & Commercial Negotiation:

  Identify prospective partners — evaluate, negotiate and onboard them with favorable commercial terms, margin deals, exclusivity or value-adds; manage contract renewals and supplier allocations to maximize margin and supply quality.

• Partner & Vendor Relationship Management:

  Build and nurture long-term relationships with suppliers — hotels, experience vendors, DMCs, OTAs, local operators — ensuring service reliability, priority access for our customers, and continuous collaboration.

• Supply Performance & Commercial Metrics Management:

  Monitor and evaluate partner performance: utilization, fulfillment quality, margin per booking, inventory availability. Identify under-performing suppliers; drive optimization or replacement as needed to maintain supply quality and profitability.

• Market & Competitive Intelligence:

  Continuously track travel-market trends, supply-side dynamics, pricing changes, competitor offerings — to anticipate demand, identify new partnership opportunities, and keep our supply competitive.

• Cross-Functional Collaboration:

  Work closely with Product, Content, Operations, Concierge, and Data teams to ensure supply aligns with demand — that our offerings map correctly to recommendation engine and customer needs.

• Strategic Growth & Margin Optimization:

  Shape supply mix and contractual terms to balance cost, quality, exclusivity — optimizing both margin per booking and overall supply value for customers and business.

• Team Leadership & Partner Operations:

  Build and lead a partnerships team responsible for sourcing, contracting, vendor management, renewals and supply-side operations. Define processes, SLAs, performance metrics, and ensure the supply function scales as the company grows.

Candidate Profile

• Significant experience (ideally 6+ years) in travel-industry partnerships, supplier management, hotel contracting, OTA/DMC/vendor ecosystems, or travel-supply operations.
• Proven track record of negotiation, contracting, supplier/vendor management, commercial deal structuring with hotels, DMCs, OTAs or experience providers.
• Strong networks in travel / hospitality / vendor ecosystems (or ability to build them) in India and/or international markets.
• Strategic mindset and commercial acumen: able to manage margins, supplier economics, and supply–demand alignment; good understanding of revenue management and profitability metrics.
• Data-driven approach: able to monitor partner performance, supply utilization, margin analytics, and use insights to drive decisions and improvements.
• Strong stakeholder management & cross-functional collaboration skills: work with product, content, operations, concierge, sales and data teams.
• Leadership and team-building skills: capable of building a partnerships function from scratch — defining processes, SLAs, performance metrics, and scaling operations.
• Comfortable working in a fast-paced, dynamic environment and managing complexities of supply-side travel business (multiple geographies, vendor types, contract negotiations, volume fluctuations).

What Success Looks Like

Your success in this role will be evident when the supply-side network you build delivers broad, diversified and reliable coverage — across hotels, stays, experiences, DMCs, OTAs — while generating strong commercial value and healthy margins.

You’ll deliver a high share of customer requests fulfilled via partnered supply, even during peak demand and in lesser-known destinations. Suppliers will perform reliably: timely fulfillment, correct rates and inclusions, and positive customer feedback. You’ll grow the partner ecosystem consistently — adding new high-quality partners, renewing and expanding existing relationships — all while maintaining margin discipline and supply quality.