Job Description

Exp.- 5+ yrs as AGM Job Description: We are looking for a seasoned General Manager - Service to lead our service operations in Solapur. The ideal candidate should have a strong background in after-sales service management, customer satisfaction enhancement, team leadership, and service revenue generation. Key Responsibilities: Oversee end-to-end service operations, ensuring high standards of quality and efficiency. Lead, train, and manage service teams including technical staff and support personnel. Implement strategies to improve customer satisfaction and service turnaround time. Monitor service KPIs, analyze performance reports, and initiate corrective actions where needed. Develop and maintain strong relationships with key customers and resolve escalated issues. Ensure compliance with safety standards, operational procedures, and company policies. Plan and execute initiatives to increase service revenue through AMC, spare parts, and extended warranties. Coordinate with other departments like Sales and Product for seamless customer support. Conduct periodic audits and inspections to ensure service excellence. Qualifications & Skills: Bachelor's degree in Engineering/Technical discipline (Mechanical/Electrical preferred); MBA is an advantage. Minimum of 5+ years in a leadership service role, preferably as AGM - Service. Strong technical acumen and hands-on experience with service processes. Exceptional leadership, team management, and problem-solving abilities. Customer-first mindset with excellent interpersonal and communication skills. Familiarity with service CRMs, ERP systems, and performance dashboards.