General Manager – Sales & Operations

Job Summary

General Manager Sales & Operations

The role involves driving sales, managing team performance, coordinating deliveries, overseeing finance and vendor relations, and ensuring compliance with Yamaha SOPs.

Key Responsibilities

1. Sales & Target Achievement

• Achieve monthly and yearly sales targets for all 3 branches.
• Drive enquiry generation and manage conversions.
• Allocate targets to branches and monitor performance.

1. Manpower Management & Training

• Hire, train, and manage sales staff across branches.
• Conduct product training and skill development programs.
• Set performance goals and implement incentive plans.

1. Delivery & Vehicle Operations

• Oversee vehicle delivery, stock movement, and billing accuracy.
• Ensure compliance with delivery SOPs, RTO processes, and documentation.

1. Finance & Loan Operations

• Coordinate with finance teams and vendors for loan approvals.
• Ensure accurate processing of finance offers and claims.

1. Reporting & OEM Coordination

• Prepare sales and performance reports for senior management.
• Coordinate with Yamaha corporate for vehicle booking and load requirements.
• Ensure compliance with all Yamaha audits and SOPs.

1. Marketing & Branding

• Plan marketing activities to increase foot traffic and sales.
• Oversee promotional campaigns and Yamaha events (roadshows, branding, etc.).

1. Admin & Inter-Department Coordination

• Work with Admin, Accounts, and Security teams to ensure smooth operations.
• Ensure compliance with internal processes and RTO, billing, and security SOPs.

1. Customer Satisfaction & Market Reputation

• Ensure top-notch customer experience across branches.
• Improve customer reviews and maintain a strong market reputation.

Required Qualifications & Skills

• Education:

  Graduate (MBA/Engineering preferred).

• Experience:

  5-8 years in OEM automobile operations (min. 3 years in senior leadership).

• Skills:

  Leadership, team management, communication, financial acumen, problem-solving.

• Computer Skills:

  MS Office proficiency; knowledge of dealership management systems.

Personal Attributes

• Strong decision-making and problem-solving skills.
• Ability to lead teams and drive performance.
• Well-organized, process-oriented, and result-driven.