General Manager- Sales & Operations (Boutique Hotel)

Key Responsibilities:

1. Sales & Business Development

• • Drive room, restaurant, and banquet sales by building relationships with travel agents, tour operators, corporates, and online travel agencies (OTAs).

• • Develop and execute monthly sales strategies to achieve occupancy and revenue targets.

• • Conduct regular sales visits to local and regional travel companies and event planners.

• • Identify new B2B & B2C business opportunities weddings, group bookings, conferences, and events.

• • Negotiate contracts and maintain strong relationships with partners.

2. Online & Digital Sales

• • Manage OTA listings (Booking.com, MMT, Goibibo, Agoda, Expedia, etc.) to ensure dynamic pricing and competitive positioning.

• • Monitor guest reviews and maintain high online reputation scores.

• • Coordinate with the marketing team for digital promotions, ads, and social media visibility.

3. Operations & Guest Experience

• • Oversee day-to-day hotel operations front office, housekeeping, and F&B.

• • Ensure smooth check-in/check-out and high guest satisfaction levels.

• • Maintain high standards of cleanliness, service, and hospitality.

• • Handle VIP guests and complaints professionally and proactively.

4. Financial & Performance Management

• • Prepare and monitor budgets, monthly sales reports, and P&L performance.

• • Achieve set revenue, profit, and cost targets.

• • Implement systems to control wastage and improve efficiency.

5. Team Leadership

• • Lead and motivate department heads and staff to deliver consistent results.

• • Set performance goals and conduct regular training and evaluations.

• • Build a result-oriented and customer-centric culture.

Candidate Profile:

• • Graduate or Diploma holder in Hotel Management, Sales, or Marketing.

• • Proven track record in hotel sales and business development.

• • Hands-on experience managing OTA channels and B2B partnerships.

• • Strong communication, negotiation, and leadership skills.

• • Should be result-oriented, disciplined, and proactive.

• • Experience in Agra or other tourism-driven markets will be preferred.