General Manager

Roles & Responsibilities of General Manager:

Position Summary

We are seeking an experienced and dynamic General Manager (GM) to lead our upcoming premium economy hotel in India. The GM will be responsible for ensuring consistent service standards, operational efficiency, and profitability. This role requires strong leadership, a guest-first mindset, and the ability to manage a lean yet high-performing team.

This property is part of a globally recognized hospitality portfolio, offering the resources and support of an international brand while giving the GM the opportunity to build and shape a new launch in the India market.

Key Responsibilities

Operations & Guest Experience

- Lead all hotel operations across rooms, front office, housekeeping, F&B, and support services.
- Ensure adherence to brand standards and deliver a consistent guest experience across all touchpoints. - Monitor guest satisfaction and drive continuous improvement in service delivery. - Ensure compliance with quality audits, health & safety, and local statutory requirements.

Commercial & Financial

- Drive revenue performance across rooms and ancillary revenue streams.
- Collaborate with revenue management and sales to optimize occupancy and ARR. - Prepare and manage budgets, forecasts, and financial performance reports. - Control costs while maintaining service quality and operational standards.

People & Culture

- Hire, train, and develop a strong hotel team aligned with organizational values.
- Foster a culture of accountability, guest focus, and continuous learning. - Implement training modules and ensure employee engagement.

Stakeholder Management

- Serve as the face of the hotel in the local market, maintaining strong community and partner relationships.
- Work closely with corporate and ownership teams on strategy, reporting, and compliance. - Act as custodian of brand values, ensuring all guest interactions reflect the hotels positioning.

Qualifications & Skills

- Bachelor’s degree in Hotel Management or related field; MBA preferred.
- 10–12 years of progressive hospitality experience, with at least 3–5 years in a leadership role as Hotel Manager / GM. - Proven track record in limited-service or midscale hotel operations, preferably with international brands. - Strong understanding of efficiency-driven operations. - Exceptional leadership, communication, and problem-solving skills. - Financial acumen with experience in budgeting, forecasting, and P&L management. - Guest-centric mindset with a passion for delivering consistent quality.