General Manager - BPO -P&C, Insurance Consulting (Remote working)

Role -

We are seeking a highly skilled and experienced Process and Business Consultant with expertise in the Insurance industry (Commercial & Specialty and Life and Pension). The ideal candidate will have a strong background in process improvement, business analysis, digital transformation, and project management. This is a mid to senior-level role requiring 10-15 years of relevant experience, with a focus on driving operational excellence and delivering innovative solutions.

Job responsibilities -

• Process Improvement & Re-engineering

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• Lead initiatives to optimize and re-engineer business processes within the Insurance domain.
• Identify opportunities for automation and efficiency improvements.
• Implement workbench solutions to streamline operations.

• Digital Transformation

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• Drive digital transformation projects to enhance business capabilities and customer experience.
• Collaborate with stakeholders to implement innovative technologies and solutions.

• Business Analysis

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• Conduct comprehensive data analysis to identify trends, gaps, and opportunities.
• Develop actionable insights to support decision-making and strategy formulation.

• Project Management

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• Manage end-to-end project lifecycles, ensuring timely delivery and alignment with business objectives.
• Coordinate cross-functional teams and stakeholders to achieve project goals.

• Solutioning for BPO/BPS

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• Provide expert guidance on BPO/BPS solutions to enhance operational efficiency and scalability.

Criteria-

• Chartered Insurance Institute (CII) certification.
• Experience in implementing workbench solutions.
• Familiarity with BPO/BPS solutioning.
• 10-15 years of experience in Insurance consulting with a focus on process improvement, business analysis, and digital transformation
• Proven expertise in process re-engineering, improvement, and automation.
• Strong data analysis skills with the ability to interpret complex datasets and present findings effectively.
• Advanced proficiency in Microsoft PowerPoint for creating impactful presentations.
• Project management experience with a track record of successfully delivering complex initiatives.
• Lean Six Sigma Black Belt certification.

vrushalid@hexaware.com