General Manager - Bar Hotel

Job Title: General Manager - Bar Hotel
Location: Alappuzha, Kerala

Company: Gentleman Chit Funds Co. India Pvt Ltd - Hospitality Division - Plaza

About the Company:
Gentleman Chit Funds Co. India Pvt Ltd is a leading conglomerate with a diverse portfolio of businesses, including a successful and expanding hospitality division. Our 4-star rated properties in Alappuzha provide guests with an exceptional experience, combining luxury, comfort, and the charm of Kerala. We are seeking an experienced and dynamic leader to manage and elevate the operations of our hospitality division, ensuring the highest standards of service in a fast-paced and guest-focused environment.

Job Description:
We are looking for a results-driven and highly experienced Hotel General Manager to oversee the day-to-day operations of our prestigious hotel in Alappuzha. The ideal candidate will demonstrate strong leadership, strategic thinking, and a passion for delivering unparalleled guest experiences. While prior experience in the hotel industry is desirable, candidates with 3+ years of managerial experience, especially in a leadership role, will be given strong consideration.

Key Responsibilities:

• Oversee and manage all aspects of hotel operations, ensuring that all departments—such as guest services, housekeeping, food & beverage, and administration—are operating efficiently and effectively.
• Lead, guide, and motivate hotel staff to maintain high standards of service and hospitality, fostering a positive and productive work environment.
• Ensure guest satisfaction by proactively addressing guest needs and exceeding their expectations through personalized services.
• Implement and enforce company policies, procedures, and safety standards, ensuring compliance with all legal, health, and safety regulations.
• Coordinate hotel functions and collaborate with various departments to achieve operational goals and business objectives.
• Manage hotel financials, including budgeting, forecasting, and cost control to maximize profitability and minimize unnecessary expenses.
• Handle guest complaints and concerns professionally and promptly to resolve issues and enhance customer satisfaction.
• Prepare regular reports on operational performance, including key performance indicators and guest feedback, for senior management review.
• Cultivate a customer-centric atmosphere, ensuring that each guest’s experience is memorable and exceeds their expectations.

Qualifications & Experience:

• Education: Minimum of a graduate degree (Mandatory).
• Experience:
• At least 6+ years of managerial experience, with at least 2 years in an Assistant General Manager or General Manager role within the hospitality industry.
• Proven track record in managing hotel operations with a focus on exceptional service and operational efficiency.
• Age: 30 to 45 years.

Skills & Competencies:

• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and senior management.
• In-depth knowledge of hotel management, including financials, budgeting, forecasting, and cost control.
• Proficiency in computer systems and ERP software.
• Ability to handle high-pressure situations and effectively resolve issues to maintain smooth operations.
• Exceptional problem-solving abilities and decision-making skills.
• Strong focus on guest satisfaction and service excellence.

Job Type: Permanent

Pay: ₹30,000.00 - ₹50,001.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person