GBS OPS Customer Care Representative-9

UPS Supply Chain Solutions (UPS SCS)

1 - 6 years

3 - 8 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

customer care representative process improvement voice support issue resolution ups representative customer service operations crm logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: US Voice Support Representative
Location: Pune, India
Job Type: Full-time
Department: Customer Service UPS Logistics
Shift Timing: 6:00 PM to 3:00 AM or night shift as per process requirements

Job Description:
UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.

Key Responsibilities:
Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction.

Qualifications:
Experience: Minimum of 1 year in US customer service, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.

Preferred Qualifications:
Graduation and above. Experience in a call center. Familiarity with international BPOs. Ability to handle high volumes of call traffic effectively.

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UPS Supply Chain Solutions (UPS SCS)

Logistics and Supply Chain

Atlanta

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GBS OPS Customer Care Representative-9