Galileo Ticketing Expert

Why Technomine?

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With a strong legacy of growth, innovation, and people-first values, we create an environment where you can learn, grow, and excel.

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Key Responsibilities

Flight Scheduling & Management

• Monitor and update flight schedules with full accuracy
• Handle rebookings, last-minute changes, and cancellations
• Coordinate with airlines and travel partners to confirm bookings
• Resolve flight-related issues efficiently and professionally

Customer Support & Communication

• Respond promptly to customer inquiries during out-of-hours support windows
• Resolve customer concerns while ensuring a seamless travel experience
• Communicate changes in travel plans clearly and courteously

Administrative & Back-Office Tasks

• Manage booking systems and maintain accurate travel records
• Document all customer interactions and transactions accurately
• Prepare detailed end-of-shift reports highlighting tasks completed, pending issues, and critical updates
• Handle back-office administration including CRM updates and internal communication

Problem Resolution

• Take immediate action to resolve travel disruptions and urgent cases
• Coordinate with airlines, suppliers, and internal teams
• Escalate complex issues to daytime teams with clear handover notes

Stakeholder & Partner Communication

• Collaborate with airline partners, suppliers, and internal teams
• Maintain clear and professional communication across all channels
• Support smooth travel operations through timely coordination

Shift Timing

2:30 PM to 11:30 PM IST

5 days working

(Onsite — Navrangpura, Ahmedabad)

Summary of Responsibilities

• Back-office administration
• CRM updates & internal communication
• Customer service engagement
• Airline communication
• Supplier communication