Gainsight Architect and Administrator

Model N

3 - 8 years

11 - 15 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

business process process design architecture enterprise architecture business rules troubleshooting stakeholder management continuous improvement crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Platform Architecture Configuration
Architect and implement scalable Gainsight solutions, including workflows, dashboards, reports, and integrations with Salesforce and other enterprise systems.
Translate business requirements into technical designs and configure Gainsight accordingly.
Maintain system integrity, performance, and security across all Gainsight modules.
Business Process Enablement
Partner with Customer Success, Sales Ops, and RevOps teams to define and automate customer lifecycle processes.
Design business rules that analyze customer data and trigger proactive engagement actions.
Develop and maintain health score frameworks, risk indicators, and success plans.
User Enablement Support
Provide day-to-day support for Gainsight users, including troubleshooting, permissions management, and training.
Help drive adoption of Gainsight and Staircase AI platforms
Create documentation and training materials to onboard new users and promote best practices.
Monitor user activity and feedback to drive continuous improvement.
Data Strategy Integration
Collaborate with data teams to ensure accurate and timely data feeds into Gainsight.
Manage integrations with Salesforce, Azure Synapse, and other platforms to enrich customer insights.
Ensure data hygiene and alignment with enterprise architecture standards.

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