Functional Consultant - COTS

Job Requirements

This position presents an exciting opportunity to explore and learn about the Jewellery for the DigITal - International Business Division through the POS application. POS is one of the main Mission critical applications used by in-store staff for their day-to-day complete transactions related to the customers and backend operations as per the country specific.

Work Experience

• Managing end to end documentation of Point of Sales application, related activities, interfaces and ensuring smooth flow of business.
• Preparation of Detailed Functional Specific Document for the jewellery.
• Working closely with all the stake holders to capture the business process and taking the sign off.
• Interaction with the development team for the project development
• Providing DigITal solutions to the business during the functional document preparation
• Ability to work flexible hours as per the shift timings including weekends and holidays based on the market requirements.
• Providing 100% accuracy on the quality of the application
• Monitoring daily check list and ensure to complete the defined activities.
• Ensure ongoing operations support for the existing applications and processes as per the country time.
• Regular interaction with the Retail team and capturing the business requirements.
• Training for the Retail team for the new business process
• Preparation of User manual process and ensure to release the same to the store team before the project launch.
• Preparation of Videos for all the modules and enable the DigITal solution for the store team.
• Responsible to validate the business process is working as expected in the production application.
• Revenue Assurance \u2013 verifying the data in the production application and ensuring the application is working fine without any revenue leakages.
• Ready for travelling as and when for the business need
• Effective Management of Modules and Provide Solutions on time.
• Coordination with the DigITal team and ensure to consolidate the presentation.
• Responsible for detailed end to end testing by capturing the test cases and expected results.
• Tracking production issues and providing solutions immediately on same day
• On time completion of project milestones and completion of key process

Any Graduate with relevant experience in any one of the following:Retail / Commercial

• At least 4 to 6 years of Work Experience in Jewellery retail operations.
• Good understanding of Business Process in the IBD DigITal domain.
• Flexible in working as per the shift timings including weekends & holidays.
• Ability to articulate ideas clearly.
• Good Documentation skills & Analytical skills.
• Good communication skills.
• Communication in Hindi would be an added advantage.
• Knowledge in Jewellery Business and SQL as an added advantage