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ContractPod
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Functional Consultant

Functional Consultant

ContractPod

1 - 6 years

3 - 8 Lacs

Mumbai

Posted:Just now| Platform:

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Skills Required

SAN Business transformation Contract management SAAS SOW Customer service Troubleshooting Legal services JIRA Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

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OUR STORY

At ContractPodAi, were pioneering the future of legal with Leah the operating system for legal. Leah Agentic AI coordinates specialized AI agents across Leah s suite of solutions, including industry-leading Contract Lifecycle Management (CLM), to transform how legal teams work and create value.

Leah doesnt just automate tasks it uncovers hidden opportunities and transforms legal knowledge into business advantage. Our platform breaks down silos between legal, business, and executive teams, helping organizations discover revenue opportunities, minimize risks, and turn legal insights into strategic decisions.

We know innovation happens when great people come together to solve business problems. ContractPodAi is a fast-growing team of innovators spread across London, New York, Glasgow, San Francisco, Toronto, Dubai, Sydney, Mumbai, Pune, and beyond. Here, youll:

Pioneer the future of legal AI and business transformation

Make real impact by helping organizations unlock hidden value

Collaborate with talented colleagues across continents

If youre excited by cutting-edge technology, thrive in a fast-paced environment, and want to help build something revolutionary, we want to hear from you.

THE OPPORTUNITY

You will be responsible for executing the Transformation of projects and service delivery to our customers. The ideal candidate has experience implementing contract management software in a legal vertical. Equally comfortable liaising with C-level clients or their tech teams, assists with pre-release testing and documentation of our application, along with the Transformation and onboarding of our clients

WHAT YOU WILL DO:
Owning the 3-month implementation plan with ContractPodAi and handover to Customer Success team
Assisting clients on the setup, configuration, and use of the ContractPodAi software platform Assisting clients on daily support issues ranging from simple to highly complex in nature Breaking down barriers to solve complex issues in a timely and effective manner Troubleshooting a wide variety of technical issues Performing full system installation and integration into the existing client infrastructure Logging and tracking support issues through resolution Delivering progress reports to management and customers Communicating with development and QA staff while managing issues Defining and potentially delivering training workshops necessary for customers successful onboarding of ContractPodAi Recommending or building solutions required to get customers up and running quickly Helping to deploy successful application integrations such as Jira, Salesforce and SSO launches Liaising with sales teams as required to create and own SOW

WHAT YOU WILL NEED:
This position requires a bachelor s degree or equivalent At least 1 year of experience in a similar role Technical or bachelor s degree required Strong relationship builder and natural problem solver Demonstrated ability to succeed in a fast-paced, dynamic, and high-growth technology environment Solid technical background, with demonstrable understanding of software development and web technologies SaaS experience essential, legal services experience desirable Excellent client-facing skills and focus on customer service High level of motivation, self-starter, excellent at follow-up, team player with ability to deliver within defined timelines Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises

BENEFITS:
Opportunity to work in a fast-moving, high growth SaaS company Competitive Salary Paid Time off Generous Employee Referral program

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Functional Consultant