Functional Consultant

As a qualified candidate for this position, you should possess a minimum of a BE/B. Tech degree, while an MBA in IT/Operations is preferred. You must have a minimum of 8-10 years of IT experience, with at least 5-7 years specifically in the ServiceNow functional consulting domain. It is essential that you have hands-on work experience as a Functional Consultant on ServiceNow and hold certifications such as ServiceNow Certified System Administrator (CSA) and/or ServiceNow CIS. Your communication skills, both oral and written, should be strong, with the ability to convey technical information in a clear and understandable manner to non-technical audiences. Additionally, you should have proven people management skills as you will be leading a team of 8-10 individuals. Proficiency in English communication, including business writing skills, is crucial for this role. Experience in performance data analysis of ITIL processes is required, along with the ability to collaborate effectively with clients and internal resources at all levels. You should also be adept at organizing, delegating tasks, and utilizing resources efficiently to achieve objectives. Strong supervisory skills and the capability to seek support from various parts of the organization are essential qualities for this position. Furthermore, possessing excellent organizational and time management skills will enable you to excel in this role.,