Front/Counter Sales Executive

Job Title: Front/Counter Sales Executive

Location:

About Us

Maznica Chocolate is a premium chocolate brand known for its high-quality artisanal chocolates, elegant gifting collections, and exceptional customer experience. We are looking for enthusiastic and customer-focused individuals to join our showroom team in Chennai.

Key Responsibilities

Customer Service & Sales

• Greet customers warmly and provide product recommendations based on preferences and occasions.
• Explain chocolate varieties, ingredients, flavours, pricing, and offers.
• Assist customers in choosing gift boxes, hampers, and custom assortments.
• Achieve daily/weekly sales targets set by the showroom manager.
• Handle customer queries, feedback, and complaints politely and professionally.

Counter & Billing Operations

• Operate the billing system and process cash, card, UPI payments accurately.
• Maintain proper billing records and ensure correct pricing and discounts are applied.
• Pack chocolates carefully to maintain product quality and ensure attractive presentation.

Store Maintenance

• Maintain cleanliness and hygiene of the counter and display shelves.
• Arrange products attractively as per visual merchandising guidelines.
• Monitor stock levels and assist in inventory management, counting, and replenishment.
• Ensure chocolates are stored at the right temperature and handled safely.

Brand Representation

• Maintain a neat and professional appearance in accordance with brand standards.
• Promote new arrivals, festival collections, and special offers to customers.
• Build long-term relationships with repeat customers and contribute to brand loyalty.

Required Skills & Qualifications

• Education:

  +2 / Diploma / Graduate (Any stream).

• Experience:

  35 years in showroom sales, retail, hospitality, or food outlets preferred.

• Skills:

• Excellent communication in English and Tamil.
• Strong customer-handling and sales skills.
• Basic computer and billing knowledge.
• Polite, energetic, and positive attitude.

• Other Requirements:

• Willingness to work in showroom timings, weekends, and festival seasons.
• Passion for chocolates and customer service is a plus.

Salary & Benefits

• Competitive salary (based on experience).
• Sales incentives