Front Office Team Leader

Key Objective:

To lead, motivate, and guide the Front Office team in providing exceptional service while achieving organizational goals. The Front Office Team Leader is responsible for managing daily operations, developing team potential, and ensuring the highest level of customer satisfaction and performance within the department.

Key Responsibilities:

1. Team Management & Leadership

• Manage the day-to-day activities

  of the Front Office team to ensure smooth operations.

• Motivate

  the team to achieve

  organizational goals

  and maintain high standards of service.

• Delegate tasks

  effectively to team members to ensure optimal workload distribution and performance.

• Conduct quarterly performance reviews

  to provide constructive feedback and support career growth.

2. Training & Development

• Conduct training sessions

  for team members to enhance their

  product knowledge

  ,

  communication skills

  , and

  confidence

  .

• Empower

  team members by providing them with the necessary tools and resources to succeed and improve their skills.

3. Goal Setting & Monitoring

• Develop and implement a timeline

  to achieve

  targets

  in alignment with organizational objectives.

• Monitor and assess the team's performance

  , ensuring consistent delivery of high standards in guest service.

4. Work Environment & Team Growth

• Create a pleasant and motivating working environment

  that fosters a sense of teamwork, pride, and mutual respect.

• Contribute to the growth of the company

  by supporting a high-performing team and a positive work culture.

Key Skills and Competencies:

• Strong

  leadership

  and

  team management

  skills
• Excellent

  communication

  and

  interpersonal

  skills
• Ability to

  delegate tasks

  effectively and handle multiple priorities
• Strong

  problem-solving

  and

  decision-making

  abilities
• Knowledge of

  Front Office operations

  and hotel systems
• Experience in

  staff training

  and

  performance reviews

• Ability to

  motivate

  and

  inspire

  teams towards achieving goals

Qualifications:

• Proven experience in a

  Front Office

  or

  Customer Service

  role, preferably in a hotel or hospitality environment.

• Excellent organizational

  and

  time management

  skills.

• Prior leadership or supervisory experience

  is an advantage.