Front Office Supervisor

Job Summary:

We are seeking a highly motivated and customer-focused Front Office Supervisor to oversee daily operations at the front desk. This position plays a key role in ensuring exceptional guest experiences by supervising front desk staff, resolving guest concerns, and maintaining smooth check-in and check-out procedures. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to lead by example in a fast-paced environment.

Key Responsibilities:

• Supervise and support front desk agents, bell staff, and concierge (as applicable).
• Ensure all front office operations (check-in, check-out, reservations, guest inquiries) are executed smoothly and efficiently.
• Handle guest complaints or escalated issues promptly and professionally, ensuring guest satisfaction.
• Train, coach, and evaluate front office staff to ensure high service standards.
• Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure a seamless guest experience.
• Monitor and maintain front office supplies, equipment, and cleanliness standards.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Assist in creating staff schedules and ensure adequate coverage for all shifts.
• Process cash and credit transactions, prepare daily reports, and assist in financial reconciliation.
• Support Front Office Manager with administrative tasks and departmental initiatives.

Qualifications:

• High school diploma or equivalent required.
• Minimum 2 years of front desk or guest services experience in a hotel environment.
• Prior supervisory or leadership experience strongly preferred.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in hotel management software.
• Ability to handle stressful situations with a calm, problem-solving approach.

Job Type: Full-time

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Work Location: In person