Roles and Responsibilities * Manage front office operations, ensuring smooth check-in/check-out processes for guests. * Develop and maintain strong relationships with guests to ensure their needs are met and exceeded. * Supervise front desk staff, providing guidance and training to improve customer service skills. * Monitor guest feedback and resolve any issues promptly to maintain high levels of satisfaction.
Roles and Responsibilities Ensure smooth operation of all F&B outlets, including restaurant management, steward activities, and hotel services. Manage inventory levels, order supplies, and maintain high standards of food quality and presentation. Supervise staff performance, provide guidance on customer service, and resolve any issues promptly. Maintain cleanliness and organization of kitchen areas, dining rooms, and other public spaces. Coordinate with other departments (e.g., housekeeping) to ensure seamless operations.