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Niko Hotels
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Front Office Supervisor

Front Office Supervisor

Niko Hotels

0 years

1 - 3 Lacs

kadavanthara kochi kerala

Posted:15 hours ago| Platform: SimplyHired logo

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Skills Required

customer service english administrative experience organizational skills typing in-person phone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Supervise and support front desk staff during shifts.
Ensure smooth and efficient check-in and check-out processes.
Handle guest complaints and resolve service issues promptly and professionally.
Monitor room availability and ensure accurate reservations and billing.
Coordinate with housekeeping and other departments for room status updates.
Train and mentor new front office staff in procedures, systems, and customer service.
Conduct shift briefings and ensure staff are aware of VIPs, special requests, and promotions.
Maintain accurate cash handling, billing, and daily audit procedures.
Ensure adherence to hotel policies, procedures, and brand standards.
Assist in scheduling, shift planning, and performance evaluation.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Internet reimbursement
Paid sick time
Paid time off

Language:

Hindi (Preferred)
English (Required)

Work Location: In person

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