Front Office Operations Manager

PLEASE UPDATE YOUR RESUME ON INDEED

Key Responsibilities:

1. Guest Services:

• Greet and welcome guests with a warm and friendly demeanor.
• Assist guests with check-in and check-out procedures.
• Provide information about hotel facilities, services, and local attractions.
• Address guest inquiries, requests, and concerns professionally and promptly.
• Ensure a high level of guest satisfaction by delivering exceptional service.

2. Front Desk Operations:

• Manage the front desk and ensure it is staffed appropriately at all times.
• Handle reservations, room assignments, and guest billing accurately.
• Maintain and update guest records and information in the hotel management system.
• Assist in managing room inventory and coordinating with housekeeping for room readiness.

3. Communication and Coordination:

• Coordinate with other hotel departments to ensure guests' needs are met.
• Handle telephone calls, emails, and messages efficiently.
• Relay messages and information to the appropriate team members and guests.
• Collaborate with concierge services to fulfill guest requests.

4. Cash Handling:

• Manage cash transactions and maintain an accurate cash drawer.
• Handle guest payments, room charges, and maintain records of financial transactions.
• Ensure the security of cash and guest information.

5. Problem Resolution:

• Address and resolve guest issues or complaints in a professional and courteous manner.
• Escalate any complex issues to the Front Office Manager or Hotel Manager when necessary.

Qualifications:

• High school diploma or equivalent (preferred). Merlot Leisures is an equal opportunity employer and encourages candidates of all backgrounds to apply.
• Previous experience as a receptionist, front desk agent, or in a similar role is an advantage.
• Excellent communication and customer service skills.
• Proficiency in using hotel management software and office applications.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.

Compensation: Competitive salary and benefits package will be offered based on experience and qualifications.

If you are a friendly and customer-oriented professional with a passion for creating a welcoming and efficient front desk experience, we invite you to join our team at Merlot Leisures. Please send your resume and a cover letter outlining your qualifications and relevant experience to merlotleisures@gmail.com.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Vizag, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How well-versed are you with basic software handling and computer skills?

Language:

• English (Required)
• Hindi (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person