Jobs
Interviews

Merlot Leisures

Jobs Reviews Interview Questions Photos
1 Job openings at Merlot Leisures
Guest Relations, Sales & Marketing Manager

Visakhapatnam

2 years

INR 2.16 - 2.28 Lacs P.A.

On-site

Full Time

Guest Relations Responsibilities Greet, interact, and build strong rapport with guests throughout their stay to ensure a memorable experience. Address concerns and resolve issues promptly with empathy and professionalism. Collect guest feedback in person and via online reviews to identify and act on improvement areas. Encourage happy guests to leave positive reviews on Google, Agoda, MakeMyTrip , and other OTA platforms. Design and offer attractive loyalty incentives or discounts to encourage repeat stays. Understand pricing dynamics and booking options to assist guests and help optimize occupancy. Maintain regular contact with past guests to drive referrals and repeat bookings. Support front office staff in VIP check-ins, guest requests, and satisfaction follow-ups. Sales & Marketing Responsibilities Promote the hotel locally by partnering with: Event planners, wedding coordinators, travel agents. Local businesses, universities, hospitals, and coworking spaces. Identify and target niche segments like medical tourists, weekend travelers, and corporate guests. Plan seasonal promotions, tie-ups for events, and offer packages during off-peak periods. Collaborate with digital vendors or manage basic social media for brand visibility. Optimize listings across OTAs (Goibibo, MMT, Agoda) with competitive pricing and visual content. Improve Google My Business and online presence through review management and local SEO. Reporting & Performance Monitor occupancy, reviews, guest satisfaction scores, and OTA rankings. Track sales outreach efforts and share insights with ownership. Recommend improvements to increase visibility, occupancy, and guest retention. Job Type: Full-time Pay: ₹18,000.00 - ₹19,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Commission pay Experience: Customer relationship management: 2 years (Required) Language: English (Required) Hindi (Required) Willingness to travel: 25% (Required) Work Location: In person

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store

Similar Companies