Front Office Manager

You will be responsible for overseeing the front desk team at WESTLAND HOTEL, ensuring a seamless and positive guest experience throughout their stay. Your key responsibilities will include: - Supervising and coordinating front desk activities, such as check-in/check-out procedures. - Training, scheduling, and evaluating front office staff to deliver excellent customer service. - Resolving guest issues and complaints in a prompt and professional manner. - Maintaining accurate records of room availability and guest accounts. - Collaborating with other departments to optimize hotel operations. - Implementing and enforcing hotel policies and procedures. - Monitoring and managing the budget for the front office department. - Staying informed about local attractions and services to assist guests effectively. - Ensuring a clean and organized front desk area. Qualifications required for this role include: - Bachelor's degree. - Proficiency in English language. If you are enthusiastic, organized, and customer-focused, this role as a Front Office Manager in ERODE could be the perfect fit for you.,