Front Office Manager

Job Description

A Front Office Manager job description typically includes responsibilities like managing front desk staff, handling guest inquiries and complaints, overseeing reservations, and ensuring smooth operations. They are also responsible for training staff, maintaining a professional environment, and coordinating with other hotel departments to deliver a positive guest experience. Key Responsibilities of a Front Office Manager: Front Desk Management: Supervise and train front desk staff, including receptionists and concierge. Guest Service: Handle check-ins, check-outs, and guest inquiries, ensuring exceptional service delivery. Reservations: Manage reservations, maintain guest records, and coordinate with other departments for a smooth guest experience. Problem-Solving: Resolve customer inquiries and complaints promptly and effectively. Team Management: Motivate and train front desk staff to enhance performance and ensure compliance with policies. Operational Efficiency: Monitor and improve front office operations, including maintaining stock and addressing emergencies. Communication: Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest experience. Revenue Management: Contribute to revenue maximization by optimizing occupancy and managing rates. Record Keeping: Maintain accurate records of guest interactions, payments, and reports. Budgeting and Expenses: Organize and manage the front office budget and track expenses. Safety and Security: Ensure compliance with hotel/office policies and safety regulations. Other Duties: May include managing mail, handling lost and found items, and preparing reports. BENEFIT- FOOD AND ACCOMMODATION PROVIDED Job Types: Full-time, Permanent Pay: ₹32,000.00 - ₹35,000.00 per month Benefits: Food provided Schedule: Rotational shift Supplemental Pay: Performance bonus Language: English (Required) Work Location: In person Speak with the employer +91 9656562531