A Front Office Manager job description typically includes responsibilities like managing front desk staff, handling guest inquiries and complaints, overseeing reservations, and ensuring smooth operations. They are also responsible for training staff, maintaining a professional environment, and coordinating with other hotel departments to deliver a positive guest experience. Key Responsibilities of a Front Office Manager: Front Desk Management: Supervise and train front desk staff, including receptionists and concierge. Guest Service: Handle check-ins, check-outs, and guest inquiries, ensuring exceptional service delivery. Reservations: Manage reservations, maintain guest records, and coordinate with other departments for a smooth guest experience. Problem-Solving: Resolve customer inquiries and complaints promptly and effectively. Team Management: Motivate and train front desk staff to enhance performance and ensure compliance with policies. Operational Efficiency: Monitor and improve front office operations, including maintaining stock and addressing emergencies. Communication: Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest experience. Revenue Management: Contribute to revenue maximization by optimizing occupancy and managing rates. Record Keeping: Maintain accurate records of guest interactions, payments, and reports. Budgeting and Expenses: Organize and manage the front office budget and track expenses. Safety and Security: Ensure compliance with hotel/office policies and safety regulations. Other Duties: May include managing mail, handling lost and found items, and preparing reports. BENEFIT- FOOD AND ACCOMMODATION PROVIDED Job Types: Full-time, Permanent Pay: ₹32,000.00 - ₹35,000.00 per month Benefits: Food provided Schedule: Rotational shift Supplemental Pay: Performance bonus Language: English (Required) Work Location: In person Speak with the employer +91 9656562531
Role Overview: As an Assistant Restaurant Manager, your primary responsibility will be to support the Restaurant Manager in the day-to-day operations to ensure the smooth functioning of the restaurant. Your role will encompass a blend of leadership, customer service, and administrative tasks. Key Responsibilities: - Staff Management: Your tasks will involve hiring, training, scheduling, and supervising employees, ensuring their adherence to company policies and procedures. - Customer Service: It is essential to maintain high standards of customer service, address guest complaints promptly, and ensure a positive dining experience for all patrons. - Operational Support: You will assist in inventory management, food quality control, and ensure the restaurant complies with health and safety regulations. - Team Leadership: Motivating and supporting staff to achieve operational goals, mentoring, and developing team members. - Financial Management: Tracking costs, sales, losses, budgeting, and financial planning. - Compliance: Ensuring the restaurant complies with food safety standards and regulations. - Communication: Effective communication with staff, customers, and management for seamless operations. Qualifications Required: - Previous experience in a restaurant for at least 2 years. - Strong leadership and communication skills. - Knowledge of food safety standards and regulations. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. (Note: The company provides food and accommodation as benefits. The job is full-time and permanent, with rotational shifts required. The work location is in person.) (Note: The job description is subject to change as per the company's requirements and policies.),