Front Office Manager

Job Summary:

The Front Office Manager is responsible for overseeing the front office operations, ensuring exceptional guest service, and maintaining high levels of customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

Key Responsibilities:

1. Manage front office staff, including receptionists, concierges, and bell staff

2. Ensure excellent customer service and resolve guest complaints

3. Oversee room assignments, check-in/check-out processes, and room inventory management

4. Manage front office operations, including handling guest requests, room changes, and billing issues

5. Maintain accurate records, reports, and documentation

6. Collaborate with other departments to ensure seamless guest experience

7. Implement and maintain front office policies and procedures

8. Monitor and control front office expenses and budgets

9. Conduct performance evaluations and provide training to front office staff

10. Ensure compliance with resort policies, procedures, and industry standards

Requirements:

- Hospitality industry experience, preferably in a front office management role

- Strong leadership and communication skills

- Ability to work under pressure and handle multiple tasks

- Excellent problem-solving and conflict resolution skills

- Proficient in hotel management software and systems

- Strong attention to detail and organizational skills

Skills:

- Leadership and team management

- Customer service and relations

- Communication and interpersonal skills

- Problem-solving and conflict resolution

- Time management and organization

- Budgeting and financial management

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8714409444Expected Start Date: 27/08/2025